Summary
Overview
Work History
Education
Skills
Timeline
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Waldorf,MD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Olive Garden Restaurant. Skilled in multitasking and team collaboration, adept at leveraging exceptional communication skills to manage high-pressure situations effectively. Achieved significant improvements in guest experience by employing effective time management and a team player mentality. Driven Desired Position with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Host

Olive Garden Restaurant
3620 Robert S Crain Hwy Waldorf, MD 20603 United
05.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Silver Diner
3081 Festival Way Waldorf, MD 20601 United States
07.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Usher / Concessions

AMC Theatres
11110 Mall Cir Waldorf, MD 20603 United States
11.2020 - 07.2022
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

Education

Westlake High School
3300 Middletown Rd Waldorf, MD 20603 United State

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Team player mentality
  • Adaptable to change

Type or edit your skills here

Timeline

Host

Olive Garden Restaurant
05.2024 - Current

Server

Silver Diner
07.2022 - 03.2024

Usher / Concessions

AMC Theatres
11.2020 - 07.2022

Westlake High School
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