Cortnee Nelson
Rigby,ID
Summary
Results-driven healthcare professional with a Master of Public Health and experience spanning clinical operations, patient support, and sales-focused environments. Proven ability to coordinate complex workflows, support patient access to therapy, and collaborate across cross-functional teams in regulated settings.
Skilled in navigating insurance processes, managing client and patient onboarding, and maintaining data integrity across CRM and healthcare systems. Adept at translating clinical and technical information into clear, actionable communication to support both provider engagement and patient experience. Recognized for improving workflows, enhancing efficiency, and delivering high-quality work in fast-paced, deadline-driven environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Shoreline Foot & Ankle Center
CT
01.2013 - 07.2013
- Assisted with patient care, procedures, scheduling, and medical records management
- Performed vitals, basic lab tasks, and patient education
- Assisted in Research Projects
Dental Assistant / Treatment Coordinator
Byrne Orthodontics
NY
08.2011 - 08.2012
- Assisted with orthodontic procedures, imaging, and patient care
- Coordinated treatment plans, financial discussions, and patient education
Dental Assistant
Bridgham Orthodontics
NY
01.2011 - 08.2012
- Provided chairside assistance, imaging, sterilization, and lab support
Medical Assistant / Receptionist
Advanced Vascular Surgery
MI
06.2006 - 12.2010
- Supported clinical procedures, wound care, scheduling, and front desk operations
- Managed patient communication, insurance processes, and electronic records
Sales Support Administrator
Labcorp
Rigby, ID
10.2024 - 12.2025
- Supported a high-volume national sales team in a fast-paced healthcare environment, ensuring operational efficiency, data accuracy, and cross-functional alignment
- Managed onboarding for 150+ new clients monthly, ensuring accurate account setup, billing integration, and regulatory compliance
- Served as a primary liaison and escalation point between clients, sales teams, and internal departments to resolve complex issues and support long-term account success
- Improved customer issue resolution time by 30% through proactive problem-solving and process enhancements
- Supported development of client-facing and sales materials by coordinating cross-functional input and ensuring accuracy of clinical and operational information
- Collaborated with sales and internal stakeholders to gather, organize, and validate data used in proposals, presentations, and client communications
- Translated complex clinical and operational information into clear, concise documentation for internal and external audiences
- Managed multiple competing priorities and deadlines, ensuring timely delivery of high-quality, detail-oriented materials
- Oversaw CRM pipeline accuracy and sales data integrity, supporting visibility into team performance and opportunity tracking
- Built and maintained customized Salesforce dashboards and reports to monitor KPIs, client engagement, and sales performance trends
- Partnered with sales and leadership on contract review, pricing coordination, and client agreements
- Identified upsell opportunities and contributed to a 10% increase in revenue from existing accounts
- Ensured data integrity across high-volume accounts while maintaining compliance with internal and regulatory standards
- Streamlined workflows and supported adoption of system and process improvements across the team
- Acted as a go-to resource for team support, process guidance, and issue resolution
- Remote
Business Owner | Lead Artist & Trainer
Outskirts Beauty
Idaho
12.2022 - 09.2025
- Founded and operated a permanent makeup business, managing all aspects of operations including scheduling, finances, compliance, and client experience
- Delivered specialized services with a strong focus on quality and client satisfaction
- Increased bookings by over 50% year-over-year through targeted marketing strategies
- Built and maintained a loyal client base through strong relationship management
- Managed digital presence and client acquisition strategies
- Analyzed performance metrics and client trends to inform business decisions and growth strategies
- Maintained compliance with health and safety regulations
- Developed and executed social media and content strategies across TikTok and Instagram, driving brand awareness and client acquisition
- Leveraged short-form video and audience engagement strategies to increase bookings and support 50% year-over-year growth
Program Coordinator/Prior Auth./Case Management Assistant
Health Net Federal Services LLC
12.2022 - 09.2023
- Processed and coordinated 200+ referrals monthly, ensuring timely authorization and TRICARE compliance
- Reduced processing time by 30% through workflow improvements and process optimization
- Supported reporting, audits, and documentation processes by organizing clinical data and ensuring accuracy for internal and external use
- Maintained 98% accuracy across internal systems and documentation
- Acted as liaison between Utilization Management and Case Management teams for complex cases
- Supported cross-functional coordination to ensure timely access to care and case resolution
- Assisted with audits, reporting, and performance initiatives
- Remote
Substitute Teacher
Educational Service Inc
Arizona
02.2021 - 05.2022
- Delivered lesson plans across multiple grade levels while maintaining classroom structure and engagement
- Adapted instruction to meet diverse student learning needs
- Managed classroom behavior and ensured a productive learning environment
Habilitation Provider
Arizona Autism United
Arizona
10.2020 - 05.2022
- Implemented individualized care plans focused on communication, social, and developmental goals
- Collaborated with families and clinical teams to ensure consistent and effective care delivery
- Monitored and documented client progress to support treatment outcomes and planning
- Maintained strong communication with caregivers and healthcare professionals
Education
Master of Science - Public Health
Excelsior College
Albany, NY06-2017
Bachelor of Science - Healthcare Management/Administration
Excelsior College
Albany, NY04-2014
Skills
- Patient Support & Care Coordination
- Salesforce CRM (Data Integrity, Field Support, Issue Resolution & Reporting)
- Healthcare Operations
- Insurance & Reimbursement (Commercial, Medicare, Medicaid)
- Client Onboarding & Account Management
- Data Analysis (Excel, CRM, EHR)
- Regulatory Compliance (TRICARE)
- Claims Processing & Authorization
- Process Improvement & Workflow Optimization
- Cross-Functional Team Coordination
- Customer Retention Strategies
- CRM Systems & Data Management
- Patient Access & Adherence Support
- Cross-Functional Collaboration
- HIPAA Compliance & Confidentiality
- Microsoft Excel, Outlook, Word
- Program Coordination
- Proposal & RFP Support
- Clinical Communications
- Technical Writing & Content Development
- Data Visualization & Reporting
- Communication & Relationship Management
- Social Media Strategy (TikTok, Instagram)
- Content Creation & Short-Form Video
- Digital Communications & Content Strategy
- Audience Engagement & Brand Development
- Brand Partnerships & Influencer Collaboration
Certification
- CPR / First Aid (Adult, Child, Infant) – Current
- Dental Assisting Certification – Dental Assisting National Board
Timeline
Sales Support Administrator
Labcorp
10.2024 - 12.2025
Business Owner | Lead Artist & Trainer
Outskirts Beauty
12.2022 - 09.2025
Program Coordinator/Prior Auth./Case Management Assistant
Health Net Federal Services LLC
12.2022 - 09.2023
Substitute Teacher
Educational Service Inc
02.2021 - 05.2022
Habilitation Provider
Arizona Autism United
10.2020 - 05.2022
Medical Assistant
Shoreline Foot & Ankle Center
01.2013 - 07.2013
Dental Assistant / Treatment Coordinator
Byrne Orthodontics
08.2011 - 08.2012
Dental Assistant
Bridgham Orthodontics
01.2011 - 08.2012
Medical Assistant / Receptionist
Advanced Vascular Surgery
06.2006 - 12.2010
Master of Science - Public Health
Excelsior College
Bachelor of Science - Healthcare Management/Administration
Excelsior College
Relevant Experience
Patient Support & Care Coordination
- Supported patients throughout the care journey by providing guidance, follow-up, and access to appropriate resources
- Conducted outbound outreach including follow-ups, reminders, and engagement touchpoints to improve adherence and continuity of care
- Maintained strict confidentiality of patient health information in compliance with HIPAA and organizational policies
- Assisted in identifying patient barriers and connecting individuals with available support programs and services
⸻
Healthcare Operations & Program Management
- Applied program workflows, policies, and service standards to ensure consistent, high-quality patient support
- Managed multiple priorities while maintaining accuracy in fast-paced healthcare environments
- Tracked case progress, monitored workflows, and supported operational efficiency
- Contributed to process improvements to enhance patient experience and service delivery
⸻
Insurance, Billing & Reimbursement
- Experience supporting medical billing processes, including claims, insurance verification, and issue resolution
- Familiar with payer systems including private insurance, Medicare, and Medicaid
- Assisted in navigating reimbursement challenges and supporting access to covered services
- Helped identify financial barriers and support solutions for patients
⸻
CRM, Data Tracking & Reporting
- Utilized CRM systems to document patient interactions, case updates, and service activities
- Maintained accurate records to support reporting, compliance, and cross-functional communication
- Leveraged data tracking and reporting tools to prioritize tasks and improve service outcomes
- Proficient in Microsoft Excel, Outlook, and Word for data organization and communication
⸻
Cross-Functional Collaboration
- Collaborated with internal teams, providers, and external partners to support patient services
- Participated in case reviews, team meetings, and workflow coordination
- Communicated effectively across departments to ensure seamless patient experience
- Built strong working relationships to support program success