CORTNEY CORNISH
Huntington,West Virginia
Summary
Dynamic HR leader with a proven track record at ProBill, excelling in employee relations and strategic planning. Successfully streamlined payroll processes for 1,100 employees, enhancing accuracy and compliance. Passionate about fostering development through effective onboarding and training programs, while driving organizational goals through cross-department collaboration and performance management. Results-driven Director of Administrative Services with expertise in HR compliance, employee relations, and conflict resolution. Proven ability to enhance processes and foster collaboration across departments.
Overview
26
26
years of professional experience
Work History
Director of Administrative Services
ProBill
Huntington, WV
06.2012 - 12.2024
- Managed employee relations issues, resolving conflicts professionally and confidentially.
- Maintained accurate HR records, ensuring compliance with relevant laws and efficient data retrieval.
- Led internal investigation, addressing employee concerns with fairness and transparency.
- Streamlined payroll and benefits processes, improving financial accuracy and minimizing discrepancies.
- Collaborated with executive leadership to align HR initiatives with organizational goals.
- Developed and implemented comprehensive employee onboarding and training programs.
- Improved HR processes by introducing automation, reducing manual tasks and paperwork.
- Provide ongoing feedback and performance management, driving employee development and satisfaction.
- Managed payroll for 1,100 employees, ensuring timely and accurate processing.
- Conducted audits to ensure compliance with payroll tax laws and resolve discrepancies.
- Fostered open communication through town hall meetings and feedback sessions.
Reimbursement Analyst
ProBill
Huntington, WV
05.2003 - 07.2012
- Monitored outstanding payments and facilitated the submission of appeals to enhance revenue recovery.
- Ensured compliance with government regulations by conducting thorough documentation reviews.
- Assisted patients with insurance coverage and reimbursement inquiries.
- Conducted audits of patient accounts, identifying and resolving issues impacting reimbursement.
- Followed up on denied claims, working diligently to resolve issues and obtain payments.
Collections Manager
Applied Card Systems
Huntington, WV
12.1998 - 04.2003
- Led research and resolution of collection problems, improving overall collection efficiency.
- Managed the daily posting of payments to customer accounts, ensuring accuracy.
- Developed strategic collection plans and processes to enhance operational efficiency.
- Resolved discrepancies and customer concerns through diligent research and review.
Education
Certificate - Practical Nursing
Collins Career Technical Center
Chesapeake, OH06-2026
Master of Science - Adult and Technical Education
Marshall University
Huntington, WV05.2007
RBA - Criminal Justice
Marshall University
Huntington, WV05.2004
Skills
- Employee relations and conflict resolution
- Recruitment and onboarding
- Performance management
- Payroll and benefits administration
- HR compliance
- Strategic planning
- Staff training and development
- Data analysis
- Cross-department collaboration
- Basic nursing care
- Basic Nursing Skills
- Nursing standards awareness
Timeline
Director of Administrative Services
ProBill
06.2012 - 12.2024
Reimbursement Analyst
ProBill
05.2003 - 07.2012
Collections Manager
Applied Card Systems
12.1998 - 04.2003
Certificate - Practical Nursing
Collins Career Technical Center
Master of Science - Adult and Technical Education
Marshall University
RBA - Criminal Justice
Marshall University