Cortney Hawks
Nashville,TN
Summary
Community-focused business owner and retail leader with over 10 years of experience in operations and customer experience management. Expertise in building strong client relationships, coordinating events, and managing daily business operations in fast-paced environments. Proven track record of leading teams to achieve operational excellence and enhance customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
SLAM Nashville
Nashville, TN
06.2024 - Current
- Oversee all business operations for local fitness community
- Manage scheduling, programming, and client communications
- Lead classes and supervise instructors
- Coordinate events, partnerships, and community outreach initiatives
- Oversee marketing efforts including social media strategy and content creation
- Handle vendor relationships, budgeting, and administrative functions
- Maintain strong member engagement and retention
Co-Owner
SLAM Nashville
Nashville, TN
02.2021 - 06.2024
- Partnered in daily operations of growing fitness community
- Managed member onboarding, communication, and customer experience
- Coordinated events and community partnerships
- Assisted in financial oversight and operational planning
- Contributed to brand development and marketing initiatives
Community Coordinator
Athleta
Nashville, TN
06.2019 - 04.2020
- Built and managed relationships with local businesses and community partners
- Coordinated in-store and off-site events to drive brand engagement
- Supported store operations and team leadership
- Assisted with marketing initiatives and community outreach strategy
Assistant Manager
Athleta
Nashville, Tennessee
07.2017 - 05.2019
- Supervised daily retail operations in high-volume store environments
- Onboarded and led team members to deliver exceptional customer service
- Managed scheduling, payroll support, and performance coaching
- Oversaw inventory management and visual merchandising
- Handled cash management and daily financial reconciliation
Education
Bachelor of Science - Business Administration
College of Charleston
Charleston, SC05-2008
Skills
- Operations Management
- Budget Oversight
- Customer Experience & Retention
- Team Leadership & Training
- Event Coordination
- Community Engagement
- Social Media & Marketing Strategy
- Scheduling & Administrative Support
- Conflict Resolution
Certification
- ACE Group Fitness Instructor
- AHA Heartsaver First Aid CPR AED
Timeline
Owner
SLAM Nashville
06.2024 - Current
Co-Owner
SLAM Nashville
02.2021 - 06.2024
Community Coordinator
Athleta
06.2019 - 04.2020
Assistant Manager
Athleta
07.2017 - 05.2019
Bachelor of Science - Business Administration
College of Charleston