Cortney Hendrix

Warranty Administrator

• Processed manufacturer and aftermarket warranty claims efficiently, ensuring timely resolution and customer satisfaction.
• Reviewed documentation for accuracy, ensuring compliance with manufacturer guidelines and minimizing claim disputes.
• Communicated with service technicians to establish correct labor ops, flag times and straight times.
• Utilized dealership management systems to streamline tracking of warranty claims and enhance claim processing.

BDC Representative

• Converted inbound inquiries and generated new sales leads.
• Qualified leads and booked appointments, consultations or service visits.
• Conducted cold calls, follow-up calls and targeted marketing campaigns to past or potential clients.
• Maintained accurate and up-to-date records of all customer interactions using CRM software.

• Created and maintained workflow for billing copay assistance and drug assistance programs, ensuring timely support for patients.
• Facilitated medical record requests to insurance companies.
• Managed deceased/probate patient accounts and researched bankruptcies and bad credit.
• Analyzed accounts receivable aging reports to identify discrepancies and improve cash flow.
• Developed training materials for new staff on accounts receivable processes and system usage.

• Processed patient billing information efficiently using advanced healthcare software systems.
• Analyzed charge data for accuracy and compliance with industry standards.
• Collaborated with clinical teams to resolve discrepancies in charge entry and billing processes.
• Reviewed surgery schedules for accuracy and alignment with operational needs.

Senior Supplier Contract Management Analyst

• Drafted and reviewed legal documents such as contracts, non-disclosure agreements, service level agreements, purchase orders, etc.
• Collaborated with Legal, Procurement, and Risk Management to conduct due diligence during the contracting process, mitigating potential risks.
• Monitored contractor performance against contractual requirements, ensuring compliance throughout agreement term.
• Assisted Corporate Development with contract and purchasing related tasks connected to dealership acquisitions and divestitures.
• Contract lifecycle management.
• Extracted key terms from property leases to streamline contract management.

Accounts Payable Supervisor

• Provided training and support to Accounts Payable staff up to 20 members.
• Recruited, interviewed and selected employees to fill vacant roles.
• Delegated work to staff, setting priorities and goals.
• Coded invoices with proper ledger codes.
• Ensured timely and accurate processing of vendor invoices and check runs.
• Preparation of 1099 forms at the end of the year.
• Collaborated with auditors during annual reviews of financial records related to Accounts Payable activities.
• Assisted with month end and year end closings to support accounting system accuracy.