Summary
Work History
Education
Skills
Languages
Affiliations
Timeline
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Cortney Lanktree

Binghamton,NY

Summary

Experienced Office Manager and Business Owner with a strong background in operations management, financial oversight, and team leadership. Proven track record of driving efficiency and maintaining client satisfaction. Adept at managing contracts, streamlining office functions, and leading teams to achieve organizational goals.

Work History

Office Manager

JSJ General Contracting, LLC
Binghamton, NY
01 2020 - Current
  • Managed day-to-day office operations, supporting a six-person team in a $2 million revenue company
  • Oversaw contracts with ServPro, ensuring project compliance, effective communication, and timely completion
  • Administered payroll, bookkeeping, and financial reporting; worked closely with external accountants for accuracy
  • Handled procurement and inventory management, ensuring the availability of materials for ongoing projects
  • Led customer service efforts, addressing inquiries and resolving issues to maintain high client satisfaction
  • Supported HR functions including hiring, onboarding, and maintaining employee records.

Co-Owner/Operator

Primetime Professional Cleaning, LLC
Mooresville, NC
06 2013 - 01 2020
  • Co-owned and managed a residential and commercial cleaning business with 63 residential and 17 commercial clients
  • Directed a team of 12 cleaning technicians, ensuring high-quality service delivery and adherence to client expectations
  • Managed operations including client acquisition, scheduling, invoicing, and contract negotiations
  • Collaborated on marketing strategies, financial planning, and business growth initiatives
  • Ensured compliance with health, safety, and environmental regulations for a safe work environment
  • Handled client relations, addressing service requests and maintaining long-term satisfaction
  • Monitored performance metrics and implemented staff training programs to improve productivity and service standards
  • Sold business interests in 2020 due to relocation to NY.

Education

Master’s Degree - Finance

University of Central Florida
2005

Skills

  • Expense reporting
  • Administrative support
  • Budgeting
  • Staff Management
  • Policy and procedure modification
  • Business administration
  • Scheduling
  • Office administration
  • Clear oral/written communication
  • Office management
  • Relationship building
  • Friendly nature
  • Performance improvement
  • Sales and marketing
  • Business Development

Languages

Spanish
Limited Working

Affiliations

  • University of Central Florida Alumni
  • Golden Key International Honour Society

Timeline

Office Manager

JSJ General Contracting, LLC
01 2020 - Current

Co-Owner/Operator

Primetime Professional Cleaning, LLC
06 2013 - 01 2020

Master’s Degree - Finance

University of Central Florida
Cortney Lanktree