Cortney Smiley
Albion,MI
Summary
Goal-oriented professional with a strong commitment to delivering results and driving success in dynamic environments. Proven ability to tackle challenges and contribute to organizational growth through effective skills and enthusiasm. Focused on making a positive impact while advancing career objectives and supporting long-term company goals.
Overview
11
11
years of professional experience
Work History
Clinic Service Representative
Henry Ford Hospital
Jackson
11.2023 - 08.2025
- Managed scheduling, documentation, and multi-provider calendars to support clinical operations.
- Coordinated patient referrals, correspondence, and information flow between departments.
- Verified insurance and processed required forms with high accuracy and confidentiality.
- Supported a fast-paced office environment by prioritizing inquiries and maintaining organized records.
- Ensured smooth operations through detailed communication, coordination, and problem-solving.
Chiropractic Assistant
Craft Chiropractic
Charlotte
06.2021 - 06.2025
- Coordinated daily office operations including scheduling, phone communication, new-patient onboarding, and documentation.
- Prepared reports, statements, and follow-up communication to support patient engagement.
- Managed inventory, product orders, and vendor communication to maintain office efficiency.
- Supported administrative workflows by maintaining accurate records and organizing office materials.
General Manager
McDonald’s
Jackson
06.2014 - 06.2021
- Oversaw daily operations, staffing, scheduling, and financial processes at a high-performing location.
- Managed labor analysis, inventory, budgeting, and purchasing to ensure cost-effective operations.
- Trained and supervised employees across multiple locations, supporting process improvements and team performance.
- Maintained strong communication with district leaders, vendors, and internal teams.
Education
Associate of Applied Science - Business Administration
Jackson College
Jackson12.2024
Skills
- Scheduling management
- Documentation accuracy
- Communication skills
- Organizational abilities
- Business administration
- Account oversight
- Customer service
- Inventory management
Accomplishments
Hospitality Award - 2016
Timeline
Clinic Service Representative
Henry Ford Hospital
11.2023 - 08.2025
Chiropractic Assistant
Craft Chiropractic
06.2021 - 06.2025
General Manager
McDonald’s
06.2014 - 06.2021
Associate of Applied Science - Business Administration
Jackson College