Cortny Burby
Shapleigh,ME
Summary
Detail-oriented administrative assistant with experience supporting office administration, scheduling, and records management in fast-paced environments. Skilled in managing calls, coordinating appointments, and maintaining accurate electronic and paper files. Strong communication and organization support smooth daily operations.
Overview
2027
2027
years of professional experience
Work History
Cleaning Technician
East Coast Property Services
Kennebunk, Maine
03.2025 - 10.2026
- Executed detailed dusting of surfaces, fixtures, and high-touch areas during routine cleaning rounds to uphold hygiene standards.
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
- Maintained service quality across property sites by cleaning restrooms and restocking cleaning supplies.
- Performed floor care tasks, including sweeping, mopping, and vacuuming, across East Coast property service locations.
- Coordinated removal of trash, recycling, and waste containers to ensure clean and safe client properties.
- Maintained and serviced cleaning equipment, ensuring operational readiness and reporting supply needs to supervisors.
Administrative Assistant
Owen Concrete LLC
Acton, Maine
10.2018 - 10.2025
- Coordinated internal and external communication channels, driving timely response to inquiries.
- Led communication flow among team members to strengthen workflow efficiency.
- Directed staff correspondence, record tracking, and data communications to improve office automation.
- Streamlined office documentation system to enhance organization and facilitate efficient workflow.
- Organized files, developed spreadsheets, faxed reports, and scanned documents while maintaining neat reception area.
- Coordinated appointments between clients, customers, and internal staff.
- Greeted visitors professionally, answered inquiries, and connected visitors with appropriate personnel.
- Responded to customer questions regarding company products and services.
- Managed phone calls and emails to support information flow and business correspondence.
- Maintained filing systems for physical and electronic records with accuracy and confidentiality.
- Monitored office supply inventory by reviewing stock levels and ordering needs.
- Supported payroll data, timesheets, and attendance record processing.
- Processed invoices for payment through accounting software applications.
- Scheduled appointments and updated calendars for management and project teams.
- Collected customer feedback and presented insights to management for actionable improvements.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Organized filing systems for contracts, permits, and vendor records.
Medical Assistant
Maine Behavioral Health
Springvale, Maine
07.2018 - 10.2018
- Supported patients with compassionate care during examinations and treatments.
- Guided patients through examinations and treatments with compassionate support.
- Improved patient experience during examinations and treatments through compassionate support.
- Facilitated clear communication between patients and medical staff to improve care delivery.
- Connected patients and medical staff through clear communication.
- Strengthened patient care through clear communication between patients and medical staff.
- Relayed critical patient updates to healthcare team to ensure timely interventions.
- Delivered critical patient information to healthcare team without delay.
- Supported timely treatment by relaying critical patient information to healthcare team.
- Communicated patient concerns, condition updates, and refill requests to physicians to support treatment.
- Passed patient messages to physicians regarding concerns, condition updates, and refill requests to support treatment.
- Coordinated patient appointments to enhance clinic operations.
- Enabled efficient clinic flow by coordinating patient appointments.
- Managed appointment scheduling and care coordination with Maine behavioral health clinicians.
- Scheduled appointments and coordinated care with Maine behavioral health clinicians.
- Assisted behavioral health patients with intake vitals and prepared rooms.
- Prepared behavioral health patients with intake vitals and room setup.
- Contributed to behavioral health intake by completing vitals and room preparation.
- Maintained confidentiality of patient information while updating electronic records.
- Protected patient confidentiality while maintaining electronic records.
- Reviewed medication lists and updated charts in electronic health records.
- Updated medication lists and charted information in electronic health records.
- Facilitated progress of treatment by communicating patient needs to healthcare team. by relaying patient concerns, condition updates, and refill requests to physicians.
- Facilitated progress of treatment by communicating patient needs to healthcare team. by relaying patient concerns, condition updates, and refill requests to physicians.
Medical Assistant
Southern Maine Health Care
Sanford, Maine
- Prepared pediatric exam rooms with supplies, instruments, and infection-control materials before visits.
- Collected patient vital signs, height, weight, and immunization histories for pediatric care.
- Supported providers during well-child exams, sick visits, and minor procedures with clinical assistance.
- Entered patient information, orders, and visit documentation into electronic health records.
- Coordinated appointment scheduling, referral management, and follow-up communication to enhance patient access for pediatric families.
- Collected specimens and processed lab samples according to clinic safety procedures.
- Educated families on visit instructions, medication usage, and pediatric care practices to promote informed health decisions.
- Administered vaccines and injections, documenting patient reactions to ensure safety and compliance with treatment protocols.
- Completed patient histories, vital sign checks, and medical screenings.
- Responded to patient phone calls regarding care questions and concerns.
- Collected throat swabs and completed basic diagnostic testing.
- Scheduled patient appointments with attention to availability and provider preferences. and tracked patient follow-up.
- Administered immunizations and documented patient reactions.
- Managed patient check-in procedures at front desk for smooth clinic operations. and check-out activities.
Pediatric Medical Assistant
Maine Medical Partners (MMC)
Portland, Maine
- Conducted patient intake interviews to gather medical history and current health concerns.
- Monitored and recorded vital signs.
- Assisted physicians during exams or treatments.
- Coordinated communication between doctors, patients, and healthcare professionals to ensure seamless care.
- Welcomed patients upon arrival at the practice. upon arrival at the practice and verified demographic information prior to their appointment.
- Escorted patients from waiting area to exam rooms to enhance workflow efficiency.
- Responded to patient inquiries over the phone regarding their care. from patients to answer questions or address concerns related to their care.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
Education
Certificate - Medical Assistant
Seacoast Career Schools
NH01-2013
Skills
- Appointment scheduling
- Electronic health records
- Equipment maintenance
- Records management
- Inventory management
- Office administration
- Microsoft Excel
- Detail orientation
- Multitasking and organization
- Team collaboration
- Effective communication
- Record keeping
Timeline
Cleaning Technician
East Coast Property Services
03.2025 - 10.2026
Administrative Assistant
Owen Concrete LLC
10.2018 - 10.2025
Medical Assistant
Maine Behavioral Health
07.2018 - 10.2018
Medical Assistant
Southern Maine Health Care
Pediatric Medical Assistant
Maine Medical Partners (MMC)
Certificate - Medical Assistant
Seacoast Career Schools