Cory Harris
Shelbyville,Indiana
Summary
Reliable and hardworking dedicated manager with 18 years of experience in the transportation industry. Utilizes interpersonal and multitasking skills honed in a fast paced customer focused environment. Capable of leading a team to serve our customers efficiently and meet their demands by while upholding company core values and ensuring share holder value is maintained and prioritized in daily decision making.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Quickway Carriers
Shelbyville, Indiana
11.2022 - Current
- Managed daily operations of the terminal, including working with customer demands and supervising staff, and drivers.
- Performed administrative tasks such as, maintaining and generating performance reports and driver schedules.
- Motivated and led team members to work together to achieve goals.
- Provided training, guidance, and support to staff members and drivers on proper procedures and policies.
- Used issue resolution and communication skills to cultivate and strengthen relationship with customer.
- Ensured CBA and FMCSA regulations were met and held by the operation and staff.
- Monitored and tracked discipline and compliance improvement processes of drivers.
- Monitored and tracked on time percentage and other performance metrics to ensure customer satisfaction.
- Ensured share holder value is a focus in daily decision making by upholding company core values.
Operations Manager
Quickway Carriers
Shelbyville, Indiana
11.2017 - 11.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured driver compliance within DOT and ELD regulations.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Strengthened company relationship and trust with our customer by upholding company core values and efficiency.
Dispatch Supervisor
Quickway Carriers
Shelbyville, Indiana
11.2013 - 11.2018
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Investigated customer inquiries regarding delivery status or delays.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Dispatched drivers to meet daily delivery needs for company customers.
- Mentored junior team members and managed employee and customer relationships.
- Dispatched within the dispatch procedures to ensure CBA compliance while ensuring efficient on time service to our customer.
Backhaul Coordinator
Quickway Carriers
Shelbyville, IN
11.2010 - 11.2017
- Prepared and maintained backhaul sheets for assigned routes.
- Provided customer service support for all inquiries regarding backhauls.
- Monitored and tracked inbound and outbound shipments to ensure timely delivery.
- Coordinated with customers, vendors, and drivers to resolve issues related to backhauls.
- Communicated with upper management and drivers to build lasting relationships.
Front Desk Clerk
Quickway Carriers
Shelbyville, Indiana
10.2006 - 11.2010
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Performed data entry from driver trip sheets, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Processed large amounts of incoming paperwork and data entry in a fast paced environment efficiently while handling customer, driver, and management requests.
- Built lasting relationships with customers and drivers.
Education
High School Diploma -
Rushville Consolidated High School
Rushville, IN05-2005
Some College (No Degree) - Computer Information Systems
Ivy Tech Community College of Indiana
Columbus, INSkills
- Team Leadership Strength
- Operations Management
- Customer Relationship Management
- Business Operations Knowledge
References
References available upon request.
Timeline
Assistant General Manager
Quickway Carriers
11.2022 - Current
Operations Manager
Quickway Carriers
11.2017 - 11.2022
Dispatch Supervisor
Quickway Carriers
11.2013 - 11.2018
Backhaul Coordinator
Quickway Carriers
11.2010 - 11.2017
Front Desk Clerk
Quickway Carriers
10.2006 - 11.2010
High School Diploma -
Rushville Consolidated High School
Some College (No Degree) - Computer Information Systems
Ivy Tech Community College of Indiana
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