Summary
Overview
Work History
Education
Skills
Timeline
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Cory Horn

Tacoma,WA

Summary

Proven Retail Sales Specialist with a track record of enhancing customer loyalty and boosting sales at Oreilly Auto Parts. Excelled in multitasking and relationship building, achieving top-tier customer satisfaction. Demonstrated exceptional problem-solving and cash handling accuracy, contributing significantly to team success and operational efficiency.

Overview

5
5
years of professional experience

Work History

Retail Sales Specialist

Oreilly Auto Pats
09.2023 - 05.2024
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Consistently met or exceeded individual sales goals while contributing to overall store success.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.

Overnight Stocker

Walmart
05.2023 - 08.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.

Cashier

AutoZone
03.2020 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Package Handler

Amazon
02.2019 - 03.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Education

High School Diploma -

South Kitsap High School
Port Orchard, WA
06.2012

Skills

  • Multitasking efficiency
  • Time Management Capabilities
  • Training and mentoring
  • Visual Merchandising Proficiency
  • Management
  • Cash Handling Accuracy
  • Problem-solving competence
  • Organizational Skills Development
  • Attention to Detail Focus
  • Loss Prevention
  • Customer loyalty cultivation
  • Teamwork
  • Customer Service
  • Problem-Solving
  • Time Management
  • Cash Handling
  • Customer Engagement
  • Relationship Building

Timeline

Retail Sales Specialist

Oreilly Auto Pats
09.2023 - 05.2024

Overnight Stocker

Walmart
05.2023 - 08.2023

Cashier

AutoZone
03.2020 - 05.2023

Package Handler

Amazon
02.2019 - 03.2020

High School Diploma -

South Kitsap High School

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Cory Horn