Summary
Work History
Education
Skills
Accomplishments
Computer skills
Timeline
Generic

CORY KYLLONEN

Anoka,MN

Summary

Highly motivated Manager with a strong emphasis on customer service and exceptional interpersonal skills. Demonstrates adaptability and a desire to take on new challenges. Able to work effectively unsupervised and quickly master new skills.

Work History

Inventory Specialist

Menards
Blaine, MN
  • Maintained accurate and up-to-date inventory records.
  • Investigated discrepancies between physical count and computer records.
  • Utilized barcode scanners to quickly update inventories in the system.

Service Manager

AutoNation Ford
White Bear Lake, MN
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Monitored service performance metrics to identify areas of improvement.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Service Manager

Hayford Ford
Isanti, MN
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.

Service Manager

Cornerstone Auto
Elk River, MN
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.

Education

Automotive Technician - Automotive Engineering

Dunwoody Institute
Minneapolis, MN

Action
Minneapolis, MN

Skills

  • Records Management
  • Inventory Reconciliation
  • Inventory Control
  • Analytical Thinking
  • Employee Supervision
  • Staff Management
  • Problem-Solving
  • Mechanical Diagnostics
  • Hospitality and accommodation
  • Conflict Resolution

Accomplishments

Served on the Advisory Committee for the Ford Assett Program for technician development. Also served on the Dunwoody Institute board for curriculum. Attended Atcon Training at the Ford Headquarter in Edina Mn as well as 20 group meetings for service financials.

Computer skills

Efficient in CDK Dealer track DMS systems

Timeline

Inventory Specialist

Menards

Service Manager

AutoNation Ford

Service Manager

Hayford Ford

Service Manager

Cornerstone Auto

Automotive Technician - Automotive Engineering

Dunwoody Institute

Action
CORY KYLLONEN