Cory Lucking
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Kwik Star and other companies, mastering cash management and fostering strong customer relations. My proactive approach led to significant improvements in service efficiency and customer loyalty, leveraging my organizational abilities and empathy to exceed expectations.
Overview
2
2
years of professional experience
Work History
Cashier
Kwik Star
New Hampton, IA
01.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Environmental Specialist
MercyOne North Iowa Medical Center
New Hampton, IA
03.2023 - 08.2023
- Enhanced facility cleanliness by implementing environmentally friendly cleaning practices and procedures.
- Maintained up-to-date knowledge on environmental regulations, ensuring compliance in all cleaning activities.
- Achieved consistent sanitation standards, conducting routine inspections and addressing issues promptly.
- Safeguarded public health by adhering to strict safety guidelines during the handling of hazardous materials.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed thorough end-of-day cleanups at various worksites ensuring no traces of potentially harmful substances were left behind.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied trashcans and transported waste to collection areas.
Store Manager
Caseys's General Stores
New Hampton, IA
06.2022 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
No Degree - Paralegal
Hamilton College
Cedar Falls, IA03.1993
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash handling and management
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
Love to spend my personal time traveling with my dog, exploring on walks, and family.
I have always had a love of traveling, that was always our family trips growing up. I continued the tradition with my own kids and now just my dog and I.
We like to go on walks to parks and just wherever to explore new sites and let my dog Bo, see new things.
I have 2 beautiful grandkids that i love to see and enjoy time with, as often as i can.
Timeline
Environmental Specialist
MercyOne North Iowa Medical Center
03.2023 - 08.2023
Cashier
Kwik Star
01.2023 - 06.2024
Store Manager
Caseys's General Stores
06.2022 - 11.2022
No Degree - Paralegal
Hamilton College