Cosette Johnson
Rio Rancho,New Mexico
Summary
Adept at shift leadership and customer service, I excel in environments requiring decision-making and conflict resolution. At Stackers Burger Company, I enhanced shift efficiency and trained new employees, showcasing my ability to manage both tasks and teams effectively. My expertise also spans cash handling and inventory management, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Shift lead
Stackers Burger Company
07.2024 - 09.2024
- Working with the General Manager, I was tasked with overseeing shifts to ensure they ran smoothly and completing invoices, inventory, and cash deposits on time.
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and adequately displaying merchandise.
Crew member
Dion’s
09.2021 - 08.2024
- Company Overview: Dion's is a close-knit community, leaving the ability to learn the skills of customer service and teamwork and work in a fast-paced environment.
- Educated customers on menu items, product ingredients, and nutritional values.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies, including food products and utensils.
Clerical Work
Curations Massage Clinic
06.2021 - 08.2022
- Working as an office aide, I was able to gain skills in scheduling, customer service as well as phone etiquette
- I assisted in the time management of the owner/head massage therapist to ensure proper scheduling.
- Assisted with clerical work and other office tasks.
- Provided support to hygienists throughout the day by helping with clerical work such as filing paperwork or entering data into computer systems.
- Performed clerical work and recorded information on records.
Education
Associate of Arts -
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
V. Sue Cleveland High School
Rio Rancho, New Mexico05.2023
Skills
- Customer Service
- Appointment Management
- Food Safety Practices
- Cash Handling
- Conflict Resolution
- Decision-making capabilities
- Guest service
- Shift leadership
- Work Delegation
- POS Deletions
- Drawer Assignments
- Shift Paperwork Completion
- Staff education and training
- Assigning Work
- Complaint resolution
- Policy and Procedure Enforcement
- Inventory Counts
Affiliations
- Passionate about reading and writing.
- Selected to work personally with a published author to further explore my writing skills in a program with Amazon.
Timeline
Shift lead
Stackers Burger Company
07.2024 - 09.2024
Crew member
Dion’s
09.2021 - 08.2024
Clerical Work
Curations Massage Clinic
06.2021 - 08.2022
Associate of Arts -
Central New Mexico Community College
High School Diploma -
V. Sue Cleveland High School
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