Cosette Jorrin
Belle Mead,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Dow Jones
04.2019 - Current
- Provide high-level telephone and e-support on the Dow Jones suite of products and services by answering our global customer queries concerning billing/account administration, pricing, content, product navigation, and delivery
- Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient, and positive approach
- Strong ability to overcome objections and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service
- Ensure all relevant procedures are followed from beginning to resolution
- Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
- Make independent decisions to resolve customer issues with strong problem-solving and negotiation skills
- Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly
Client Account Specialist
LabCorp
07.2015 - 04.2019
- Medical Billing and Coding and Insurance Verification
- Provides exceptional customer service in a high-volume contact center
- Research and troubleshoot client concerns or discrepancies with problem-resolution skills
- Resolve routine customer requests with products or services via inbound and outbound calls
- Speak with customers in a courteous, friendly, and professional manner using protocol and procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education as needed
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Patient Care Technician
Hunterdon Medical Center
04.2012 - 11.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Administrative duties for patient upon admission.
- Collects patient specimens and data, including vital signs input/output and other delegated measurements.
- Performed EKGs, answered call lights and aided in patient comfort and safety by applying safety techniques and quality assurance.
- Performed direct patient care aimed at increasing comfort, psycho-social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown and rehabilitation.
- Phlebotomy
Education
License - Practical Nursing
Lincoln Technical Institute
Edison, NJ01-2013
Skills
- Customer service
- Customer support
- Problem resolution
- Customer complaint resolution
- Product knowledge
- Complex Problem-solving
- Complaint handling
- Quality assurance
Timeline
Customer Service Associate
Dow Jones
04.2019 - Current
Client Account Specialist
LabCorp
07.2015 - 04.2019
Patient Care Technician
Hunterdon Medical Center
04.2012 - 11.2014
License - Practical Nursing
Lincoln Technical Institute
Similar Profiles
Tetjana SemenenkoTetjana Semenenko
Operations Manager, Data & AI at Dow JonesOperations Manager, Data & AI at Dow Jones
Menatalla Ahmed AbbasMenatalla Ahmed Abbas
Risk& Compliance Research Editor at Dow JonesRisk& Compliance Research Editor at Dow Jones
Naveen HiraskarNaveen Hiraskar
Senior Software Engineering Manager at Dow JonesSenior Software Engineering Manager at Dow Jones