Costumer Service
Customer Service
Copperas Cove,Texas
Resumen profesional
Dynamic Customer Service professional with extensive experience in financial customer support and account management. Excelled in educating clients on budgeting and savings, significantly improving customer satisfaction ratings by 20%. Established effective payment plans for over 100 accounts monthly, reducing delinquency rates by 15%. Skilled in cross-selling banking products, consistently achieving sales targets while fostering strong customer relationships.
Persona con una amplia experiencia en el sector, capaz de asumir responsabilidades y tomar decisiones con solvencia. Tengo buenas habilidades en comunicación y atención al cliente. Busco desarrollarme profesionalmente.
Datos destacados
28
28
years of professional experience
Experiencia
Costumer Service
Synchrony Bank
Orlando, FL
07.1996 - 01.2024
- Provide exceptional customer service in financial topics and savings practices.
- Educate customers on budgeting and responsible borrowing.
- Manage inbound calls, ensuring accurate information delivery.
- Maintain up-to-date customer records and authorise sales.
- Educated customers on budgeting and savings strategies.
- Handled inbound calls, resolving queries efficiently.
- Maintained customer records, ensuring data accuracy.
- Delivered consistent, high-quality customer service.
Collections
Synchrony Bank
01.1996 - 01.2018
- Managed inbound and outbound calls, establishing payment arrangements for delinquent accounts.
- Advised cardholders on financial strategies to improve their situations.
- Employed negotiation techniques to create repayment plans, reducing company risk.
- Communicated information clearly, considering audience diversity.
- Established effective payment plans for over 100 accounts monthly.
- Improved customer satisfaction ratings by 20% through tailored financial counselling.
- Reduced delinquency rates by 15% via proactive outreach efforts.
Service and management of personal loans
Citybank
01.1996 - 01.1996
- Managed outbound and inbound calls, addressing inquiries and transactions for banking, investment, and credit card products.
- Promoted and cross-sold bank offerings to enhance customer engagement and satisfaction.
- Facilitated seamless communication with clients, ensuring efficient service delivery.
- Strengthened customer relationships through effective product recommendations.
- Achieved sales targets by successfully cross-selling bank products.
Enfatiza tus habilidades clave
- Customer Service
- Account Management
- Financial Counselling
- Cross-Selling
- Problem-Solving
- Effective Communication
- Trabajo en equipo
- Habilidad para aprender
- Puntualidad y responsabilidad
- Puntualidad y compromiso
- Empatía
- Atención al cliente
- Flexibilidad y adaptabilidad
- Comunicación
- Resolución de problemas
- Organización
- Persona proactiva
- Motivación
- Liderazgo
- Orientación al cliente
- Manejo del estrés
- Atención al detalle
Cronología
Costumer Service
Synchrony Bank
07.1996 - 01.2024
Collections
Synchrony Bank
01.1996 - 01.2018
Service and management of personal loans
Citybank
01.1996 - 01.1996