Courteney Wallace
Morgantown,WV
Summary
Excellent track record of driving sales growth, optimizing store operations, and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Retail Store Manager in Training
CVS Pharmacy
Morgantown, WV
08.2023 - Current
- Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses.
- Prepared daily work schedules for and assigned tasks to 10+ employees.
- Trained, supervised, and appraised staff.
- Maintained statistical and financial records.
- Dealt with customer queries and complaints.
- Oversaw pricing and stock control.
- Ensured compliance with health and safety legislation.
- Prepared promotional materials and displays.
Operations Manager
CVS Pharmacy
Morgantown, WV
08.2020 - 08.2023
- Assist the store manager, performing all job tasks as assigned.
- Kept the store organized, clean, and attractive to customers.
- Oversaw the store sales team and other staff members.
- Delegated tasks.
- Evaluated employee performance and managed staff problems.
- Managed inventory.
- Staged store and sales displays.
Server/Bartender
Winchester/Smokin J's Bar And Grill
Morgantown, WV
06.2021 - 05.2023
- Greeted patrons and took food and beverage orders.
- Verify patrons' identifications to verify age requirements for alcohol purchases.
- Serve wine, bottled or draft beer, liquor, and mixed drinks.
- Clean bar and work area, and stock bar with alcohol, mixers, garnishes, and related supplies.
- Collect payment and balance cash receipts at the end of shift.
Server
Roosterswings
Morgantown, WV
10.2018 - 03.2020
- Delivered exceptional, friendly, and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Skillfully anticipated and addressed guests' service needs.
- Managed closing and opening duties, including restocking items and other cleaning duties.
Education
No Degree - Business
West Virginia University
Morgantown, WVHigh School Diploma -
John Marshall High School
Glendale, WV05.2015
Skills
- Operations Management
- Communication
- Time Management
- Customer Service
- Teamwork
- Leadership
Timeline
Retail Store Manager in Training
CVS Pharmacy
08.2023 - Current
Server/Bartender
Winchester/Smokin J's Bar And Grill
06.2021 - 05.2023
Operations Manager
CVS Pharmacy
08.2020 - 08.2023
Server
Roosterswings
10.2018 - 03.2020
No Degree - Business
West Virginia University
High School Diploma -
John Marshall High School