Summary
Overview
Work History
Education
Skills
Timeline
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Courteney Wallace

Morgantown,WV

Summary

Excellent track record of driving sales growth, optimizing store operations, and delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

Retail Store Manager in Training

CVS Pharmacy
08.2023 - Current
  • Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses.
  • Prepared daily work schedules for and assigned tasks to 10+ employees.
  • Trained, supervised, and appraised staff.
  • Maintained statistical and financial records.
  • Dealt with customer queries and complaints.
  • Oversaw pricing and stock control.
  • Ensured compliance with health and safety legislation.
  • Prepared promotional materials and displays.

Operations Manager

CVS Pharmacy
08.2020 - 08.2023
  • Assist the store manager, performing all job tasks as assigned.
  • Kept the store organized, clean, and attractive to customers.
  • Oversaw the store sales team and other staff members.
  • Delegated tasks.
  • Evaluated employee performance and managed staff problems.
  • Managed inventory.
  • Staged store and sales displays.

Server/Bartender

Winchester/Smokin J's Bar And Grill
06.2021 - 05.2023
  • Greeted patrons and took food and beverage orders.
  • Verify patrons' identifications to verify age requirements for alcohol purchases.
  • Serve wine, bottled or draft beer, liquor, and mixed drinks.
  • Clean bar and work area, and stock bar with alcohol, mixers, garnishes, and related supplies.
  • Collect payment and balance cash receipts at the end of shift.

Server

Roosterswings
10.2018 - 03.2020
  • Delivered exceptional, friendly, and fast service.
  • Answered questions about menu selections and made recommendations when requested.
  • Skillfully anticipated and addressed guests' service needs.
  • Managed closing and opening duties, including restocking items and other cleaning duties.

Education

No Degree - Business

West Virginia University
Morgantown, WV

High School Diploma -

John Marshall High School
Glendale, WV
05.2015

Skills

  • Operations Management
  • Communication
  • Time Management
  • Customer Service
  • Teamwork
  • Leadership

Timeline

Retail Store Manager in Training

CVS Pharmacy
08.2023 - Current

Server/Bartender

Winchester/Smokin J's Bar And Grill
06.2021 - 05.2023

Operations Manager

CVS Pharmacy
08.2020 - 08.2023

Server

Roosterswings
10.2018 - 03.2020

No Degree - Business

West Virginia University

High School Diploma -

John Marshall High School

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Courteney Wallace