Courtlyn Johnson
Mount Carmel,IL
Summary
Results-driven team leader with a proven track record in training, safety compliance, and quality control. Exceptional skills in mentoring and problem-solving, committed to enhancing team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
Superior Maintenance Co
Princeton , IN
01.2020 - Current
- Trained new employees on safety protocols and equipment handling procedures.
- Resolved customer inquiries and complaints to promote satisfaction and retention.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on process operations and implemented training on safety procedures to prevent injuries.
- Implemented quality control measures to uphold company standards.
Team Member
Diversity Vuteq
Princeton, IN
03.2018 - 12.2020
- Operated machinery to assemble automotive parts per quality standards.
- Maintained a clean and organized work environment for safety compliance.
- Assisted in training new employees on operational procedures and equipment use.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
Direct Support Professional
ARC of Gibson County
Princeton, IN
08.2018 - 12.2019
- Provided daily assistance to individuals with developmental disabilities.
- Supported clients in community integration and social activities.
- Assisted with personal care and daily living skills training.
- Monitored client behavior and reported concerns to supervisors.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
Assistant Manager
Rent One
Mount Carmel, IL
11.2016 - 11.2018
- Coordinated daily operations to enhance customer service quality.
- Managed inventory and ensured accurate stock levels for merchandise.
- Trained new staff on company policies and customer interaction techniques.
- Assisted in developing promotional strategies to increase sales engagement.
- Resolved customer complaints effectively and maintained satisfaction levels.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Mount Carmel High School
Mount Carmel05-2016
Skills
- Employee training
- Time management
- Problem solving
- Effective communication
- Key performance indicators
- Account management
- Attention to detail
Timeline
Team Leader
Superior Maintenance Co
01.2020 - Current
Direct Support Professional
ARC of Gibson County
08.2018 - 12.2019
Team Member
Diversity Vuteq
03.2018 - 12.2020
Assistant Manager
Rent One
11.2016 - 11.2018
High School Diploma -
Mount Carmel High School