Courtnae Jackson
Service Representative
Smyrna,GA
Summary
Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience offering strong organization skill to help achieve company goals. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Service Represetative
Laboratory Corporation Of America
Tucker, GA
09.2011 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintain and manage customer files and databases.
Laboratory Assistant
PruittHealth Diagnostic
01.2021 - 08.2023
- Process patient specimens according to priority and documented results.
- Contact physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Track collected specimens by initialing, dating, and noting times of collection.
- Prepare samples for shipping and disposed of bodily fluids in proper containers.
- Oversee items in inventory and reorder before supplies diminish
- Obtained samples for testing following standard protocols
Education
Associate of Applied Science - Health And Science
05.2001 -
Skills
Specimen handling
Documentation and reporting
Specimen collection
Outside Laboratory send out processing
Sterile technique
Certification
BLS CPR
Timeline
Laboratory Assistant - PruittHealth Diagnostic
01.2021 - 08.2023
Service Represetative - Laboratory Corporation Of America
09.2011 - Current
Chattahoochee Technical College - Associate of Applied Science, Health And Science
05.2001 -