Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtnaya Easter

Kennedale

Summary

Detail-oriented and analytical professional with a strong background in customer relations, account management, and conflict resolution. Adept at investigating issues, interpreting guidelines, and negotiating fair outcomes, while maintaining professionalism and empathy. Proven ability to manage high-volume caseloads, document findings with precision, and meet strict deadlines in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Collections Agent

Bread Financial (WFH)
12.2022 - 04.2025
  • Conduct detailed account reviews to assess delinquency causes, gather evidence, and determine resolution strategies.
  • Delivered exceptional customer service on collection calls, and maintained a calm and professional demeanor.
  • Maintain thorough documentation of all interactions and account adjustments to ensure accuracy and compliance.
  • Negotiate repayment agreements that balance customer needs with company policies.

Customer Service Associate

Walmart
11.2021 - 12.2022
  • Resolved complex customer issues by gathering facts, reviewing policies, and providing appropriate solutions.
  • Handled sensitive transactions, and maintained accuracy in cash handling and record-keeping.
  • Trained and mentored new team members on service standards and policy adherence.

Sales Advocate

Cricket Wireless
05.2018 - 09.2021
  • Investigated customer needs and recommended tailored solutions while maintaining compliance with company policies.
  • Provided training and coaching to new hires to improve sales performance and customer service delivery.
  • Optimized inventory management processes by accurately tracking stock levels and placing timely orders as necessary.

Education

High School Diploma -

Magnolia High School
Magnolia, AR
05.2018

Skills

  • Conflict resolution
  • Time management
  • High-volume case management
  • Communication
  • Negotiation & settlement
  • Customer service

Timeline

Collections Agent

Bread Financial (WFH)
12.2022 - 04.2025

Customer Service Associate

Walmart
11.2021 - 12.2022

Sales Advocate

Cricket Wireless
05.2018 - 09.2021

High School Diploma -

Magnolia High School

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