Courtnei Brown
Cincinnati,OHIO
Summary
Dynamic Assistant General Manager at Dunkin' Donuts with proven expertise in staff management and inventory control. Enhanced customer satisfaction through effective issue resolution and quality assurance practices. Recognized for fostering a collaborative team environment, driving operational efficiency, and maintaining high food safety standards. Committed to delivering exceptional service and cultivating lasting client relationships.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Dunkin' Donuts
Cincinnati, OH
06.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Interacted well with customers to build connections and nurture relationships.
Crew Member
Dunkin' Donuts
Cincinnati
06.2021 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Improved team morale, leading to increased productivity and reduced turnover.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Swing Manager
McDonald's
Cincinnati, OH
05.2020 - 12.2020
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Organized staff meetings to promote open communication channels, fostering a positive work culture within the establishment.
- Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Shift Supervisor
Panera Bread
Cincinnati, OH
09.2018 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Undergrad: One Year - Political Science
Northern Kentucky University
Newport, KYHigh School Diploma -
Winton Woods
Cincinnati, OH05.2017
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Customer relationship management (CRM)
- Effective leader
- Customer relations
- Quality assurance
- Delegation
- Sound judgment
- Inventory management
- Calm disposition
Food Safety Certification
Ohio Food Protection Manager Certification
Timeline
Assistant General Manager
Dunkin' Donuts
06.2021 - Current
Crew Member
Dunkin' Donuts
06.2021 - 12.2023
Swing Manager
McDonald's
05.2020 - 12.2020
Shift Supervisor
Panera Bread
09.2018 - 04.2020
Undergrad: One Year - Political Science
Northern Kentucky University
High School Diploma -
Winton Woods