Courtneigh Miller
Summary
Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Level-headed Certified Nursing Assistant Student dedicated to assisting nurses and physicians in carrying out treatments. Versatile and compassionate individual skillful in observing patient condition, assisting in carrying out tests and evaluations and taking patient pulse, temperature and blood pressure levels. Strong understanding of medical conditions, medications and terminologies. Committed to providing outstanding care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
04.2019 - Current
- Stock, label and inventors medication to keep accurate records.
- Consults with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Review and verify customer information and insurance provider information.
- Count, measure, and compound medications following standard procedures.
- Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolve non-routine issues like third-party billing, computer system and customer service issues.
- Maintain drug inventory levels by ordering necessary medications and supplies.
Sales Associate
Pandora Jewelry
10.2018 - 04.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Closed over $120,000 in sales each year, including new and returning clients.
Greeter
Pandora Jewelry
09.2017 - 10.2018
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Worked on 5 customers bracelets daily while maintaining distinguished cleanliness and organization of work areas.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal bracelet strategies.
Education
Certified Nursing Assistant
South Suburban College of Cook County
South Holland, IL03.2023
High School Diploma -
Thornton Fractional North High School
Calumet City, ILSkills
- Pharmacy and customer records management
- Medicare and Medicaid process
- Confidentiality and HIPAA
- Assisting pharmacists
- Updating Medication Histories
- Cash Register Operation
- Shelving
- Workflow Optimization
- Team collaboration
- Medication dispensing
- Customer Service and Assistance
- Answering customer questions
- Correcting Discrepancies
- Patient Advocacy
- Resident Support
- Individualized Care
Certification
- CPhT - Certified Pharmacy Technician
Community Service
Donated 80+ Hours to Alpha Kappa Alpha Sorority Incorporated
- Helped feed the veterans for Thanksgiving and Christmas
- Cleared debris from multiple children's playgrounds
- Offered assistance to young women with event preparations in collaboration with the glass slipper project
Donated 100+ Hours to Edwards Hines VA. Hospital
- Sorted medication bins
- Drew up liquid vitamins for patients
- Filled prescriptions for pharmacist use
References
Dawn Hawkinson
Store Manager
Pandora Jewelry Orland Square
556 Orland Square Dr, Orland Park, IL 60462
storemanager@pandoraland.com
(708)-403-7520
Rachel Chapman
Assistant Manager
Pandora Jewelry Orland Square
556 Orland Square Dr, Orland Park, IL 60462
chychappie@aol.com
(708)-403-7520
Ayanna Gardner
Pharmacy Manager
Walgreens
9148 S Commercial Ave, Chicago, IL 60617
rxm.05192@store.walgreens.com
(773)-721-6603
Catrina Royal-Hill
Store Manager
Walgreens
9148 S Commercial Ave, Chicago, IL 60617
(773)-721-6603
Timeline
Certified Pharmacy Technician
Walgreens
04.2019 - Current
Sales Associate
Pandora Jewelry
10.2018 - 04.2019
Greeter
Pandora Jewelry
09.2017 - 10.2018
Certified Nursing Assistant
South Suburban College of Cook County
High School Diploma -
Thornton Fractional North High School
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VANESSA L. HATCHERVANESSA L. HATCHER
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