Courtney Bailey
Fulshear
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Specialist
Elite Dermatology
Fulshear, TX
01.2026 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Greeted and assisted patients, ensuring a welcoming atmosphere in the front office.
- Coordinated communication between patients and medical staff to streamline operations.
- Verified patient insurance coverage and eligibility through multiple platforms to ensure seamless service delivery.
- Collaborated with healthcare providers to resolve discrepancies in patient billing and insurance information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Responded to patient inquiries, ensuring timely and accurate information delivery.
Clinical Research Coordinator/Certified Phlebotomy Technician
Austin Institute for Clinical Research
Houston, TX
03.2024 - 12.2025
- Coordinated multi-site clinical trials to ensure compliance with protocols and regulatory requirements.
- Developed and maintained study documentation, including informed consent forms and case report forms.
- Oversaw scheduling of participant visits, ensuring adherence to timelines and protocol specifications.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample collection for quality assurance compliance.
- Collaborated with healthcare professionals to coordinate blood draws and streamline workflow efficiency.
Front Office Specialist
SBA Dermatology
03.2023 - 03.2024
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Implemented electronic medical record systems for improved patient data management.
- Coordinated with insurance companies to verify coverage and process claims efficiently.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Scheduled and coordinated appointments for staff, enhancing office operations.
Sales/Store Manager
Balanced Foods, LLC
Houston, TX
05.2021 - 03.2023
- Led training programs for staff to enhance product knowledge and customer service skills.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Developed sales strategies that increased overall store revenue through targeted promotions and community engagement.
- Oversaw daily operations, ensuring compliance with health and safety regulations while maintaining high store standards.
- Analyzed financial reports to identify trends, optimizing budget allocations for better operational efficiency.
Lead Receptionist/Patient Care Coordinator
Woodland Springs Behavioral Health
Conroe, TX
04.2018 - 06.2021
- Supervised daily front desk operations to ensure efficient patient intake and appointment scheduling.
- Trained and mentored new reception staff on procedures and best practices for customer service.
- Managed multi-line phone systems, addressing inquiries and directing calls effectively.
- Coordinated patient triage processes to optimize care delivery and resource allocation.
- Developed and implemented standard operating procedures for efficient case management.
Assistant Manager
Wild Thing Restaurant
Conroe, TX
09.2017 - 04.2018
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Developed training programs for new staff, enhancing team performance and customer satisfaction.
- Analyzed customer feedback to identify areas for menu improvement and service enhancements.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Coordinated staff schedules, ensuring optimal coverage during peak hours and events.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders on mixology techniques and customer service standards.
Records/Lab Technician
Hughes and Cozad Orthodontics
The Woodlands, TX
05.2016 - 09.2017
- Operated and maintained laboratory equipment to ensure accuracy in orthodontic procedures.
- Conducted thorough quality control tests on materials, ensuring compliance with industry standards.
- Collaborated with orthodontists to analyze patient data and support treatment planning initiatives.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
Education
Phlebotomy Certification -
Houston Phlebotomy Training Specialists
09.2023
Dental Assistant Program - undefined
Houston Dental Assistant School
03.2016
Skills
- Documentation management
- Adverse event reporting
- Patient recruitment
- Informed consent process
- Specimen handling
- Customer service expertise
- Exceptional communication
- Insurance verification
- Medical terminology
- Medication dispensing
Certification
- Good Clinical Practice certified
- IATA certified
Timeline
Front Office Specialist
Elite Dermatology
01.2026 - Current
Clinical Research Coordinator/Certified Phlebotomy Technician
Austin Institute for Clinical Research
03.2024 - 12.2025
Front Office Specialist
SBA Dermatology
03.2023 - 03.2024
Sales/Store Manager
Balanced Foods, LLC
05.2021 - 03.2023
Lead Receptionist/Patient Care Coordinator
Woodland Springs Behavioral Health
04.2018 - 06.2021
Assistant Manager
Wild Thing Restaurant
09.2017 - 04.2018
Records/Lab Technician
Hughes and Cozad Orthodontics
05.2016 - 09.2017
Dental Assistant Program - undefined
Houston Dental Assistant School
Phlebotomy Certification -
Houston Phlebotomy Training Specialists