Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Courtney Bilbro

Champaign,IL

Summary

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.

Overview

3
3
years of professional experience

Work History

Shift Lead

Crumbl Cookies Franchises
Champaign, IL
11.2024 - Current
  • Prepared and baked fresh cookies daily
  • Led team members to ensure a safe and fun working environment
  • Managed inventory and supplies for cookie production
  • Trained new team members on baking techniques and safety procedures
  • Implemented quality control measures to maintain consistent cookie standards
  • Communicated effectively with team members to coordinate tasks and responsibilities

Retail

University housing
Champaign, IL
08.2023 - Current
  • Trained new employees in customer service techniques and store procedures
  • Assisted in onboarding new team members
  • Provided guidance on product knowledge and sales strategies
  • Ensured the smooth operation of the store during peak hours.
  • Collaborated with team members to maintain a clean, organized store environment.
  • Helped students find and purchase snacks and food items.

Receptionist/Security Officer

Allied Universal
Chicago, IL
05.2022 - 08.2022
  • Monitored and patrolled University of Chicago campus to ensure safety and security
  • Responded promptly to any security incidents or emergencies
  • Checked identification and credentials of individuals entering campus buildings
  • Maintained accurate logs and reports of daily activities
  • Collaborated with other security officers to coordinate patrols and coverage
  • Implemented security protocols and procedures to prevent unauthorized access

Education

Sociology - sociology, social work, psychology

University of Illinois at Urbana-Champaign
Champaign, IL
05.2027

Skills

  • Customer service
  • Time management
  • Food service
  • Communication skills
  • Computer literacy
  • Leadership
  • Security

Accomplishments

- I have volunteered with this program at Gwendolyn Brooks to help grades 1st-5th with their homework after school.

- I have also been apart of programs that have thrown back to school block parties to help kids have fun before the summer ends and also so they can go back to school with new supplies

- On my free time when I am back in chicago I walk some of the dogs in my neighborhood

- In high school I was involved with the National Honors Society my senior year and I was giving advice to upcoming seniors when it is their time on how to fill out FAFSA and what to expect from college applications.

Timeline

Shift Lead

Crumbl Cookies Franchises
11.2024 - Current

Retail

University housing
08.2023 - Current

Receptionist/Security Officer

Allied Universal
05.2022 - 08.2022

Sociology - sociology, social work, psychology

University of Illinois at Urbana-Champaign

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Courtney Bilbro