Courtney Bishop
Edenton,NC
Summary
Dynamic leader with a proven track record in the storage industry, enhancing store operations and team efficiency. Excelled in retail inventory management and fostering customer relations, significantly increasing customer satisfaction ratings. Skilled in strategic thinking and problem-solving, adept at driving revenue growth and operational improvements. Demonstrates exceptional talent recruitment and partnership building, ensuring a cohesive team environment focused on mutual success.
Overview
9
9
years of professional experience
Work History
Store Manager
Extra Space Storage
02.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assitant Manager
RHW Capital (Store Here)
12.2020 - 07.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Bartender
Longboards
01.2016 - 01.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assistant Manager
Prime Storage
01.2019 - 10.2020
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Life Storage
01.2018 - 11.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Sonography
TCC
Portsmouth, VA01.2028
Skills
- Partnership Building
- Store Merchandising
- Customer Service Management
- Supply Ordering
- Report Generation
- Personnel development
- Risk Management
- Employee Training
- Project Management
- Revenue Generation
- Retail Inventory Management
- Competitor Monitoring
- Strategic thinker
- Problem-Solving
- Sales Analysis
- Staff Supervision
- Staff Management
- Policies and Procedures
- Store displays
- Advertising and marketing
- Friendly and Positive
- Delegating Work
- Operations
- Customer Relations
- Documentation And Reporting
- Systems and software expertise
- ultitasking and Organization
- Vendor Management
- Goals and performance
- Bank deposit procedures
- Operations Management
Timeline
Store Manager
Extra Space Storage
02.2022 - Current
Assitant Manager
RHW Capital (Store Here)
12.2020 - 07.2021
Assistant Manager
Prime Storage
01.2019 - 10.2020
Store Manager
Life Storage
01.2018 - 11.2018
Bartender
Longboards
01.2016 - 01.2021
Associate of Science - Sonography
TCC
Similar Profiles
ISRAEL RAMOSISRAEL RAMOS
Store Manager at Life Storage/ Extra Space StorageStore Manager at Life Storage/ Extra Space Storage
ELIJAH GOFFELIJAH GOFF
Assistant Store Manager at Extra Space StorageAssistant Store Manager at Extra Space Storage
ARIEL AREVALOARIEL AREVALO
District Team Lead at Extra Space StorageDistrict Team Lead at Extra Space Storage
Tiffany RobinsonTiffany Robinson
Store Manager at Extra Space StorageStore Manager at Extra Space Storage
Brandi RichardsonBrandi Richardson
Exceptional Children Teacher at Edenton-Chowan SchoolsExceptional Children Teacher at Edenton-Chowan Schools