Courtney Boatman
Memphis,TN
Summary
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care. Diligent caregiver with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver/Home Health Care Professional
Mid South Senior Care
09.2020 - Current
- Supports patients with difficulties completing basic tasks, like people with disabilities, the elderly or patients suffering from mental disorders
- Other duties include administering medications, helping patients complete personal care tasks like bathing, dressing, eating or grooming and following the patients' prescribed healthcare plan
- Demonstrated interpersonal skills, including exceptional patience and listening
- Keeping proper care records and reporting changes to nursing team and following patient care plan
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Teleperformance USA
09.2020 - 03.2022
- Gather and inputs data to track the service event and collaborates with customers to resolve their questions over the phone
- Take incoming calls, e-mails, fax and website contacts requesting assistance
- Perform data entry of information into various systems
- Respond to internal or external requests for service
- Perform data reporting to internal and external customers
- Perform follow-up of service requests or in general service performance to internal and external customers
- Determine when it is appropriate to escalate to the helpdesk or to a field service technician
- Understand and proactively work through a variety of types of service events
- Initiates follow up with customers to ensure full satisfaction with service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sandwich Artist
SUBWAY®Restaurants
03.2017 - 07.2020
- Prepares work to be accomplished by interpreting instructions, blueprint specifications, and parts lists; and by gathering parts, subassemblies, tools, and materials
- Reads and interprets engineering specifications and production orders to position parts and subassemblies; and to determine production methods and sequence of operations
- Assembles products/components by fastening parts and subassemblies using hand, power, and air tools; and by examining connections for correct fit
- Observes assembly operation to detect product/component defects and/or malfunctions; notifies supervisor when such defects are found
- Packages, loads, and/or ships finished products or subassemblies
- May be assigned to different workstations as production needs require
- Maintains safe and clean work environment by complying with procedures and regulations; and by cleaning work area and equipment
- Eliminates waste by following practices involved with the Lean Manufacturing Process
- Maintains acceptable productivity levels
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Bachelor of Science - Healthcare Leadership
University of Memphis
Memphis, TN05.2025
Associate of Arts - General Studies
Mississippi Delta Community College (MDCC)
Moorhead, MS05.2020
High School Diploma -
Greenwood High School
Greenwood, MS05.2012
Skills
- Microsoft Office Suite
- Customer Service
- Food Preparation and Safety Experience
- Home Health Care Professional
- Medication Administration Experience
- Time Management
- Problem-Solving
- HIPAA Compliance
- Scheduling
- Medical terminology
- Vital Sign Monitoring
- Clinical Documentation
- Data Entry
- Procedure Assistance
- Electronic Medical Records
Certification
- Certified Nursing Assistant [Career Academy, LLC] [July 2024]
Timeline
Caregiver/Home Health Care Professional
Mid South Senior Care
09.2020 - Current
Customer Service Representative
Teleperformance USA
09.2020 - 03.2022
Sandwich Artist
SUBWAY®Restaurants
03.2017 - 07.2020
Bachelor of Science - Healthcare Leadership
University of Memphis
Associate of Arts - General Studies
Mississippi Delta Community College (MDCC)
High School Diploma -
Greenwood High School
Similar Profiles
Tyeisha HumphreysTyeisha Humphreys
Caregiver at Mid South Senior CareCaregiver at Mid South Senior Care
Tanika HenardTanika Henard
Caregiver at Mid South Senior CareCaregiver at Mid South Senior Care
Chandra HolmesChandra Holmes
Direct Care Worker at Arkridge Home Care LLC.Direct Care Worker at Arkridge Home Care LLC.