Courtney Brackett
Evansville,IN
Summary
Proven leader and effective communicator, excelled in high-pressure roles at Texas Roadhouse, enhancing customer satisfaction and team efficiency. Skilled in multitasking and problem-solving, significantly improved service standards through meticulous coordination and integrity. Demonstrates exceptional customer service and teamwork, ready to bring these strengths to a new challenge.
Overview
4
4
years of professional experience
Work History
Host
Texas Roadhouse
Vincennes, IN
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Crew Member
GD Ritzy's
06.2020 - Current
- Opener/closer, worked front counter, drive-thru, sandwiches and more.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Associates - Interior Design
Vincennes University
Vincennes05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Table Assignment Coordination
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Integrity and Honesty
- Leadership Qualities
- Critical Thinking
- Decision-Making
Accomplishments
- Graduating high school in 2024 as senior class president
- Working at the same company for 4 years
Timeline
Host
Texas Roadhouse
09.2024 - Current
Crew Member
GD Ritzy's
06.2020 - Current
Associates - Interior Design
Vincennes University