Courtney Bronson
Beaumont,TX
Summary
Experienced healthcare professional with a strong background in client-centered care and administrative expertise. Skilled in assessing individual needs, coordinating comprehensive plans, and effectively bridging the gap between clients and service providers. Committed to delivering exceptional support and ensuring optimal outcomes for all parties involved.
Overview
14
14
years of professional experience
Work History
Collector
Baptist Hospital of Southeast Texas Promoted 06/24
Beaumont, TX
08.2023 - Current
- Facilitated payment resolutions through efficient collaboration with insurers.
- Processed charges, payments, denials, and adjustments.
- Confirmed coverage status, evaluated EOB documents, offered insights on Medicaid and Medicare charges.
- Interview patients to complete documents, case histories, and forms related to intake process or insurance
- Provide exemplary customer service in a prompt and courteous manner
- Ensure confidentiality and privacy standards of protected health information
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Home Health Aide
Q & A Healthcare
Jasper, TX
07.2022 - 01.2025
- Supplied detailed personal aid at residences.
- Assist with activities of daily living – mobility, personal hygiene, and feeding
- Maintained cleanliness and organization of the household.
- Document services provided, patient condition, and changes in patient behavior
- Respect and safeguarded patient’s privacy
Administrative Assistant
R & S Business Services
Beaumont, TX
02.2019 - 06.2022
- Oversaw daily operations maintaining organizational efficiency.
- Organized and maintained files consistently.
- Consistently met deadlines by effectively managing priorities.
Medical Administrative Assistant
Complete Healthcare Services
Jasper, TX
01.2011 - 01.2019
- Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere
- Managed inbound and outbound calls efficiently.
- Entered patient demographic information into computer and verified insurance coverage
- Executed firm adherence to HIPAA standards for maintaining confidentiality and security.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Clearwater, FL11.2024
High School Diploma - General Studies
Jasper High School
Jasper, TX05.2009
Skills
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Wellness
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
- Self-Care
Websites
Timeline
Collector
Baptist Hospital of Southeast Texas Promoted 06/24
08.2023 - Current
Home Health Aide
Q & A Healthcare
07.2022 - 01.2025
Administrative Assistant
R & S Business Services
02.2019 - 06.2022
Medical Administrative Assistant
Complete Healthcare Services
01.2011 - 01.2019
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
High School Diploma - General Studies
Jasper High School