Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Brown

Pompton Plains

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Compassionate ABA Paraprofessional known for maintaining high productivity and efficiently completing tasks. Skilled in developing and implementing Applied Behavior Analysis (ABA) treatment plans, behavioral intervention strategies, and data collection methods. Excel in communication, teamwork, and adaptability to meet individual client needs. Ready to leverage specialized skills and soft skills in supportive environments to facilitate learning and growth.

Overview

26
26
years of professional experience

Work History

Medical Receptionist

Vanguard Medical Group
Verona
07.2025 - Current
  • Patient Scheduling & Coordination
  • Insurance Verification & Prior Authorizations
  • Athena EMR & Medical Office Systems
  • Customer Service & Patient Relationships
  • Data Entry & Accuracy
  • Adaptability & Collaboration
  • Problem Solving & Critical Thinking
  • Administrative support (filing, faxing, scanning, mailing)

ABA Paraprofession

Wayne Township Schools
Wayne
10.2016 - 06.2024
  • Collaborated with behavior analysts to implement individualized education plans.
  • Assisted students with daily living skills and classroom activities.
  • Monitored student progress and documented behavioral data accurately.
  • Provided one-on-one support to enhance student engagement and learning.
  • Developed positive relationships with students to encourage social skills development.
  • Communicated effectively with teachers and parents about student behavior and progress.
  • Participated in team meetings to discuss strategies for student improvement.

Administrative Assistant

Delarosa & Associates
New York
02.2020 - 07.2021
  • Prepared and coordinated legal documents for patent filings
  • Managed deadlines in attorney calenders to ensure timely submissions

One-on-One Paraprofessional

Pequannock Township
Pompton Plains
09.2015 - 06.2016
  • Assisted students with daily activities and personal care needs.
  • Supported individualized education plans through tailored instruction and guidance.
  • Monitored student behavior and provided positive reinforcement for engagement.
  • Facilitated social interactions among students to promote peer relationships.
  • Participated in training sessions to enhance skills in special education support.

Customer Service Representative

Middle Atlantic Products
Riverdale
02.2000 - 02.2006
  • Handled Customer
  • Provided exceptional customer support via phone and email for product inquiries.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Handled customer inquiries, resolved product issues, and coordinated logistics.
  • Managed order tracking, delivery coordination, and shipment issue resolution

Education

Bachelor of Arts - Social Work

Ramapo College of New Jersey
Mahwah, NJ
01-2000

Skills

  • Patient scheduling
  • Insurance verification
  • Athena EMR
  • Data accuracy
  • Administrative support
  • Customer relationship management

Timeline

Medical Receptionist

Vanguard Medical Group
07.2025 - Current

Administrative Assistant

Delarosa & Associates
02.2020 - 07.2021

ABA Paraprofession

Wayne Township Schools
10.2016 - 06.2024

One-on-One Paraprofessional

Pequannock Township
09.2015 - 06.2016

Customer Service Representative

Middle Atlantic Products
02.2000 - 02.2006

Bachelor of Arts - Social Work

Ramapo College of New Jersey
Courtney Brown
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