Courtney Campbell
New Market,AL
Summary
Dedicated professional with a proven track record in exceptional customer service and administrative support. Skilled in managing calendars, scheduling appointments, and maintaining accurate records through data entry and database management. Strong ability to handle clerical tasks efficiently while interacting with the public in a professional manner.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Orthopedic Center
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Registration Receptionist
The Orthopedic Center
04.2023 - 04.2024
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Reduced wait times by effectively prioritizing tasks and managing daily workload.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled patient upcoming appointments.
Server/Key Holder
Dreamland BBQ
12.2020 - 03.2023
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees
- Observed participants and provided corrective measures for skill improvement
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Trained new team members on restaurant procedures, menu items and performance strategies
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers, beer, and desserts to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Bussed tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Answered customers' questions, recommended items and recorded order information
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
- Asked customers for feedback, solved problems and filled drinks throughout meal
- Processed orders and sent to kitchen employees for preparation
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Bartender/Server
Straight To Ale Brewery
10.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items
- Used slow periods to restock supplies, ice, trays and delivery bags
- Checked identification for minimum age for sale of alcoholic beverages
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Checked guests' identification before serving alcoholic beverages
- Collected orders and relayed them to bartenders quickly and accurately
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Inspected dishes and utensils for cleanliness
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Served local beer, mixed-drinks and liquor beverages and offered refills
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
- Asked customers for feedback, solved problems and filled drinks throughout meal
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Answered customers' questions, recommended items and recorded order information
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Processed orders and sent to kitchen employees for preparation.
Key Holder/Server/Expo/Certified Server Trainer
Metro Diner
05.2018 - 03.2020
- Observed participants and provided corrective measures for skill improvement
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability
- Evaluated skills assessment and observations to review effectiveness of training material
- Conducted small group or individual instruction to meet learning styles of participants
- Presented training material with varied instructional methods to maintain attention of participants
- Educated servers on responsible service protocols
- Liaised between executives and entry-level workers, facilitating smooth communication
- Delivered feedback to decision-makers regarding employee performance and training needs
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maintained professional, organized and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Cultivated warm relationships with regular customers
- Increased sales significantly by upselling higher-end products to customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Applied comprehensive knowledge of wine and beer to increase daily beverage sales
- Used slow periods to restock supplies, ice, trays and delivery bags
- Checked identification for minimum age for sale of alcoholic beverages
- Bussed and reset tables to keep dining room and work areas clean
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery
- Transacted food and drink orders at POS in person and by phone.
Bartender/short Order Cook
Courtyard By Marriott Nashville
06.2013 - 05.2017
- Prepared food items such as meats, poultry and fish for frying purposes
- Kept kitchen up to code for health and safety inspections
- Maximized sales potential by properly prepping, storing and rotating food products
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared food items according to recipe to drive quality and consistency
- Prepared meals with special accommodations for those with allergies
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Worked in fast-paced environment with sense of urgency to serve guests quickly
- Understood cooking techniques and fundamentals to maximize safe food handling
- Cleaned food preparation equipment, work areas and counters or tables
- Planned work on orders so items served together finished cooking at same time
- Accepted payments and made change or wrote charge slips as necessary
- Placed new inventory orders, received incoming shipments and followed health code requirements for storage
- Garnished finished meats with sauces and toppings for flavor or appearance
- Served customers at steam tables with proper cooking, plating and delivery
- Grilled, cooked and fried foods such as french fries, eggs and pancakes
- Restocked stations and supplies during slower periods between rushes
- Developed new signature cocktails to support bar marketing brand and increase profits
- Crafted special drink and cocktail menu items for seasonal offerings
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Served high customer volumes during special events, nights and weekends
- Followed strict recipes and drink measurements to minimize product used
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Taught employees bar sales techniques, resulting in higher profits
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
High School Diploma -
Madison County High School
AL05.2009
Skills
- Competent Server Trainer offering 12 plus years of food service experience in All types of restaurants
- Quick learner with good multitasking skills and exceptional work ethic
- Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments
- Adept at building relationships with employees and motivating each to success
- Cash handling
- Sourcing
- Upselling
- Bartending
- Food Production
- Employee Evaluation
- Data Entry Proficiency
- Administrative Support
- Positive Attitude
- Strong Organization
- Patient scheduling
- Customer service
Certification
TABC Certified
Languages
English
Timeline
Medical Assistant
The Orthopedic Center
04.2024 - Current
Registration Receptionist
The Orthopedic Center
04.2023 - 04.2024
Server/Key Holder
Dreamland BBQ
12.2020 - 03.2023
Bartender/Server
Straight To Ale Brewery
10.2019 - 03.2020
Key Holder/Server/Expo/Certified Server Trainer
Metro Diner
05.2018 - 03.2020
Bartender/short Order Cook
Courtyard By Marriott Nashville
06.2013 - 05.2017
High School Diploma -
Madison County High School
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