Courtney Checovich
Strongsville,USA
Summary
Human Resources–focused professional with 10+ years of experience in customer service, training, scheduling, and front-office operations. Strong background in onboarding, employee support, communication, and process coordination. Detail-oriented, organized, and skilled at supporting both employees and leadership in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Gillingham Ford / Ken Ganley Ford
11.2024 - Current
- Schedule and coordinate daily appointments for technicians and mobile service staff
- Serve as primary contact for customer inquiries via email and phone
- Coordinate vehicle pickup and delivery logistics
- Maintain accurate service records and schedules
- Manage loaner vehicle process and documentation
- Train employees on procedures and customer service standards
- Responsible for recruiting and hiring employees for pick up and delivery drivers
Service Cashier
Gillingham Ford / Ken Ganley Ford
04.2023 - Current
- Process cash, credit, and check transactions accurately
- Balance opening and closing registers and report discrepancies
- Handle high-volume customer phone calls
- Assist service and sales departments as needed
- Train and onboard new employees
Cashier / Courtesy Center
Discount Drug Mart
10.2021 - 04.2023
- Operated POS system for cash, credit, and check transactions
- Processed returns accurately and efficiently
- Pulled and processed online orders
- Stocked shelves and maintained store cleanliness
- Trained new associates on POS and online order systems
Sales Associate
World Market
10.2020 - 10.2021
- Assisted customers with outfit selection and purchases
- Processed store credit card applications
- Met and exceeded sales goals
- Handled POS transactions and returns
Sales Associate
Catherine’s
09.2019 - 09.2020
- Trained new employees on policies and procedures
- Opened and closed jewelry counter
- Processed credit card applications
Fulfillment
Macy’s
06.2019 - 09.2019
- Pulled and shipped online customer orders
- Processed returns accurately
Receptionist
Massage Heights
07.2018 - 04.2019
- Scheduled appointments
- Sold memberships, gift cards, and services
- Built strong customer relationships
Cashier
Home Depot
02.2018 - 09.2018
- Processed customer purchases and returns
- Ordered products and ensured timely delivery
Cashier
Sam’s Club
06.2013 - 01.2014
- Verified memberships
- Sold memberships and store credit cards
- Processed high-volume transactions
Education
Associate of Arts - undefined
Cuyahoga Community College
High School Diploma - undefined
Holy Name High School
Bachelor of Arts - Psychology, Human Resource Management
Baldwin Wallace University
12.2023
Skills
Human Resources Support
Onboarding & Training
Employee Communication
Scheduling & Coordination
Customer Relations
Cash Handling & POS Systems
Sales Transactions
Microsoft Word
Microsoft Excel
CDK Software
Team Collaboration
Timeline
Service Coordinator
Gillingham Ford / Ken Ganley Ford
11.2024 - Current
Service Cashier
Gillingham Ford / Ken Ganley Ford
04.2023 - Current
Cashier / Courtesy Center
Discount Drug Mart
10.2021 - 04.2023
Sales Associate
World Market
10.2020 - 10.2021
Sales Associate
Catherine’s
09.2019 - 09.2020
Fulfillment
Macy’s
06.2019 - 09.2019
Receptionist
Massage Heights
07.2018 - 04.2019
Cashier
Home Depot
02.2018 - 09.2018
Cashier
Sam’s Club
06.2013 - 01.2014
Associate of Arts - undefined
Cuyahoga Community College
High School Diploma - undefined
Holy Name High School
Bachelor of Arts - Psychology, Human Resource Management
Baldwin Wallace University