Courtney Clemons
Oklahoma City,OK
Summary
Dynamic Program Coordinator at Fretzpark Homes with a proactive mindset and proven success in strategic planning. Enhanced participant engagement by tailoring programs to community needs, while fostering a cohesive team environment through effective training coordination. Skilled in office administration and staff development, ensuring compliance and quality care in all initiatives.
Overview
27
27
years of professional experience
Work History
Program Coordinator
Fretzpark Homes
10.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Increased participant engagement by tailoring program content to meet diverse community needs.
Direct Support Professional Supervisor
BIOS Corp
08.2015 - 10.2024
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
Direct Support Professional
BIOS Corp
08.2015 - 09.2017
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Daycare Owner/Operator
Wiggles And Giggles
06.1998 - 08.2015
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Streamlined daily operations by implementing efficient scheduling systems for both staff and students.
- Fostered strong relationships with local schools to facilitate seamless transitions for children entering kindergarten.
- Implemented professional development opportunities for staff members to enhance their skills and knowledge in childcare practices.
- Improved parent satisfaction with open and consistent communication channels.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Monitored physical and emotional health of children, taking appropriate action when concerns arose.
- Developed and executed curriculum focused on early childhood education, fostering cognitive and social development.
- Implemented feedback system for parents to voice concerns and suggestions, enhancing service quality based on their input.
- Managed daily operations, ensuring clean and organized environment conducive to learning and play.
- Streamlined administrative processes for enrollment and record-keeping, reducing paperwork and increasing efficiency.
- Fostered positive and inclusive atmosphere, promoting diversity and respect among children and staff.
- Trained new staff on daycare policies and child care best practices, elevating overall quality of care.
- Enhanced child safety and well-being by implementing comprehensive health and safety protocols.
- Stayed current on guidelines to maintain compliant program operations.
Child Support Finance Specialist
Temp Agency
09.2000 - 01.2001
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
- Formulated financial data and analysis to support risk management and made recommendations to management.
- Identified process issues and made recommendations for improvement or correction.
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
University of Central Oklahoma
Edmond, OKAssociate Of Applied Science - Early Childhood Care And Education
Southeastern Oklahoma State University
Oklahoma City, OKHigh School Diploma -
Douglass High School
Oklahoma City, OKLiberal Studies
Langston University
Langston, OKSkills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Training coordination
- Generating schedules
- Scheduling proficiency
- Expense tracking
- Staff evaluation
- Staff development
- Attention to detail
- Problem-solving
- Customer service experience
- Critical thinking
- Decision-making
- Active listening
- Multitasking
- Effective leader
- Staff hiring and evaluations
- Issue resolution
- Task delegation
- Time management
Timeline
Program Coordinator
Fretzpark Homes
10.2024 - Current
Direct Support Professional Supervisor
BIOS Corp
08.2015 - 10.2024
Direct Support Professional
BIOS Corp
08.2015 - 09.2017
Child Support Finance Specialist
Temp Agency
09.2000 - 01.2001
Daycare Owner/Operator
Wiggles And Giggles
06.1998 - 08.2015
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
University of Central Oklahoma
Associate Of Applied Science - Early Childhood Care And Education
Southeastern Oklahoma State University
High School Diploma -
Douglass High School
Liberal Studies
Langston University