Courtney Clouse
Sylvania,OH
Summary
Customer-focused Mail Handler with more than 2 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Friendly Mail Handler with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft and lost or damaged mail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mail Handler
USPS, United States Postal Service
Toledo, OH
06.2020 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Distributed mail on foot to residences and businesses.
- Unloaded trucks and rail cars and moved materials to staging area.
- Removed orders from storage, wrapped and staged for shipments.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely in congested and confined areas.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
Head Teacher
YMCA Of Greater Toledo
Toledo, OH
05.2019 - 08.2020
- Worked with children of varying age, interest, skill and developmental levels.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed age-appropriate activities and programs for children 3 to 13 years old.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Organized activities to teach preschool children.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Paraprofessional Educator
Toledo Public Schools
Toledo, OH
10.2011 - 05.2020
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Organized and guided skills practice, research and memorization tasks for students.
- Assisted and mentored students in groups of up to 15 by reviewing lesson teachings.
Manager
CEC Entertainment
Toledo, United States
05.2002 - 05.2010
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ05.2011
High School Diploma -
E. L Bowsher High School
Toledo, OH06.2005
Certification
- Dock, USPS - Current
- Forklift License - Current
- Certified IPE Operator, USPS - Current
Timeline
Mail Handler
USPS, United States Postal Service
06.2020 - Current
Head Teacher
YMCA Of Greater Toledo
05.2019 - 08.2020
Paraprofessional Educator
Toledo Public Schools
10.2011 - 05.2020
Manager
CEC Entertainment
05.2002 - 05.2010
Associate of Arts - Health Administration
University of Phoenix
High School Diploma -
E. L Bowsher High School
Similar Profiles
Heather CorderoHeather Cordero
Postal Carrier at USPS, United States Postal ServicePostal Carrier at USPS, United States Postal Service
Stephanie ScholfieldStephanie Scholfield
Postal Support Employee at USPS, United States Postal ServicePostal Support Employee at USPS, United States Postal Service
Terri FlaggTerri Flagg
Distribution Clerk at USPS, United States Postal ServiceDistribution Clerk at USPS, United States Postal Service
Dominique ScottDominique Scott
Assistant Rural Carrier at USPS, United States Postal ServiceAssistant Rural Carrier at USPS, United States Postal Service
Cade StelmaszakCade Stelmaszak
Community Assistant at The Edge Student HousingCommunity Assistant at The Edge Student Housing