Courtney Cobb
Justin
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Jack And Grill
04.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server and Hostess
Foster's Sushi
11.2020 - 03.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
Sales Associate
Upscale
10.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Skills
- Food Delivery
- Order Management
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Food Running
- Verbal and Written Communication
- Customer Relationship Management
- Personnel Training
- Excellent communication
Timeline
Server
Jack And Grill
04.2021 - 07.2023
Server and Hostess
Foster's Sushi
11.2020 - 03.2021
Sales Associate
Upscale
10.2019 - 03.2020
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