Courtney Cole

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Ordered/Maintain Inventory for stock cleaning supplies
• Promoted business via social media to generate leads and maximize brand identity.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Founded and managed cleaning business, growing revenue to 60K in the first year.

The Retail Servicing Account Representative I is responsible for making outbound and taking inbound calls to resolve delinquent accounts. This team member will have contact with customers, repossession agents, various internal departments, and other outside agencies.

• Execute day-to-day strategies and actively contribute to center performance objectives
• Ensure actions are in compliance with company policies and laws
• Adhere to attendance and scheduling requirements
• Initiate contact with customers, third parties, vendors and other agencies to resolve accounts
• Maximize productive time by utilizing effective time management skills
• Accurately document collections and servicing activity in appropriate system of record
• Utilize collection tools appropriately
• Perform other duties as assigned
• Conform with all company policies and procedures
• Managed over 100 customer calls a day, escalating & resolving all needs

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Providing elite customer service to valued customers, ensuring their phone needs were taken care of
• Helping increase sales by 10%

• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Developed unique events and special promotions to drive sales.
• Helped general management develop prices based on inventory costs and portion sizes.
• Motivated staff to perform at peak efficiency and quality.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.