Courtney Conway
Selden,NY
Summary
Detail-oriented MBA graduate with experience across healthcare administration, government operations, and small business ownership. Proven ability to manage high-volume workloads, coordinate schedules, maintain compliance, and communicate effectively with clients, staff, and stakeholders. Strong background in case management, administrative support, and customer service with a reputation for organization, accuracy, and problem-solving in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Owner/Operator
For Sweet's Sake
Selden, NY
05.2017 - Current
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
- Iced and airbrushed cookies and other pastries for customized orders.
- Cleaned and maintained kitchen equipment and oven.
Patient Coordinator
North Suffolk Cardiology
East Setauket, NY
08.2023 - 08.2024
- Skilled in managing patient appointments, scheduling, and ensuring smooth front office operations.
- Strong ability to communicate effectively with patients, medical staff, and insurance companies.
- Proficient in handling patient records, maintaining confidentiality, and adhering to HIPAA regulations.
- Excellent problem-solving skills, addressing patient concerns and resolving issues promptly.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Compassionate and dedicated to providing an important level of patient satisfaction and care.
Personnel Analyst
Suffolk County Department of Civil Service
Hauppauge, NY
05.2022 - 01.2023
- Acted as liaison between Suffolk County Civil Service and different schools, towns, villages, fire departments and other County departments.
- Explained Civil Service law to contacts in different jurisdictions.
- Ensured each jurisdiction was following Civil Service law and, if not, advising on how to fix the issue accordingly.
- Rewrote job specifications accordingly.
- Certified salary summaries and ensured our records were accurate.
Child Support Specialist
Suffolk County Department of Social Services
Ronkonkoma, NY
05.2021 - 05.2022
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Explained policies, procedures and instructions to parents.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Evaluated income and expense data of non-custodial parents to determine support capability.
Bartender/Server Trainer
Applebee's
Lake Grove, NY
08.2018 - 07.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Contact Representative
Internal Revenue Service, IRS
Holtsville, NY
10.2014 - 09.2017
- Amended taxpayer tax returns.
- Answered taxpayer telephone calls promptly to avoid on-hold wait times.
- Adjusted taxpayer accounts.
- Addressed taxpayer concerns and answered any pertinent questions regarding their taxes.
- Issued letters and refunds.
- GS-0962-05 40 hours/week
Receptionist
Bellhaven Nursing Home
Brookhaven, NY
07.2013 - 09.2014
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Shift Leader
Tropical Smoothie Cafe
Selden, NY
02.2008 - 11.2013
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared for and executed new menu implementations.
- Carefully interviewed, selected, trained and supervised staff.
Education
MBA - Accounting
St. Joseph’s University
Patchogue, NY12.2024
Bachelor of Science - Criminal Justice
St. Joseph's College
Patchogue, NY01.2014
Associate of Science - Liberal Arts And General Studies Suffolk
Suffolk County Community College
Selden, NY05.2011
Skills
- Case management
- Complaint resolution
- Communication
- Teamwork
- Adaptability
- Ability to work under pressure
- Attention to detail
- Accounting and bookkeeping
Timeline
Patient Coordinator
North Suffolk Cardiology
08.2023 - 08.2024
Personnel Analyst
Suffolk County Department of Civil Service
05.2022 - 01.2023
Child Support Specialist
Suffolk County Department of Social Services
05.2021 - 05.2022
Bartender/Server Trainer
Applebee's
08.2018 - 07.2020
Owner/Operator
For Sweet's Sake
05.2017 - Current
Contact Representative
Internal Revenue Service, IRS
10.2014 - 09.2017
Receptionist
Bellhaven Nursing Home
07.2013 - 09.2014
Shift Leader
Tropical Smoothie Cafe
02.2008 - 11.2013
Bachelor of Science - Criminal Justice
St. Joseph's College
MBA - Accounting
St. Joseph’s University
Associate of Science - Liberal Arts And General Studies Suffolk
Suffolk County Community College