Courtney Earhart
Anchorage
Summary
I am proudly Alaskan born and raised. I have extensive experience in fast-paced retail and customer service environments. I enjoy getting to know people, and making their day that much better by solving their problems. I am a huge team player, and love a good challenge!
Overview
13
13
years of professional experience
Work History
Fraud Operations Specialist
Global FCU
08.2024 - 02.2025
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
Customer Service
Girl Scouts of Alaska
09.2022 - 11.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Receptionist
Alaska Sales And Service
06.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered telephones and emails..
- Took payments from clients.
Pawn Broker
Cash America
07.2019 - 02.2020
- Answered inquiries and provided information to customers.
- Distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Account Creation.
Sale Representative
GCI
07.2014 - 06.2018
- Use computer applications such as, word processing, order placement, time card entry, and trouble ticket entry
- Complete forms in accordance with company procedures
- Educate customers on electronics such as, cellphone, internet, tablets, and home phones
- Operate office equipment such as, fax machines, copiers, and landlines.
Call Center Representative
Alaska Communications
08.2012 - 07.2014
- Answer telephones in a timely and efficient manner
- Operate electronic mail systems and coordinate the flow of information
- Handled all billing, troubleshooting, and account set ups
Education
High School Diploma -
East High School
Achievments
Skills
- Customer Relationship Management
- Call control skills
- Data Entry
- Resolving issues
- Problem-solving skills
- Sales expertise
Accomplishments
GCI - 100% secret shopped 2015 & 2016
Timeline
Fraud Operations Specialist
Global FCU
08.2024 - 02.2025
Customer Service
Girl Scouts of Alaska
09.2022 - 11.2023
Receptionist
Alaska Sales And Service
06.2021 - 05.2022
Pawn Broker
Cash America
07.2019 - 02.2020
Sale Representative
GCI
07.2014 - 06.2018
Call Center Representative
Alaska Communications
08.2012 - 07.2014
High School Diploma -
East High School
Achievments
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