Courtney Edwards
Jacksonville,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Highly skilled at handling and resolving difficult patient issues appropriately and cordially. Detail-oriented and proficient in accommodating multiple demands at once. Outgoing and reliable tem member willing to go the extra mile.
Overview
10
10
years of professional experience
Work History
Certified Personal Trainer
Florida Extreme Fitness Center
Jacksonville, FL
11.2020 - 06.2022
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs, cultivating positive relationships and client goals
- Successfully sold personal training packages totaling $3,420 in sales for month of December, 2021.
- Educated clients on preventive care, nutrition, fitness, stress management and ergonomics.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
Case Coordinator
Farah And Farah
Jacksonville, FL
10.2018 - 01.2021
- Administered client follow-up, data collection, and coordination with health care providers.
- Coordinated multiple facets of process between client and attorney without sacrificing performance.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Collaborated with departments such as the intake call center and legal teams, on daily basis to resolve issues.
Barista Shift Leader
Urban Grind
Jacksonville, FL
03.2017 - 10.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engendered customer loyalty by remembering personal preferences and allergy information, creating personalized beverages and relationships which improved sales.
- Controlled line and crowd with quick, efficient service.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Personal Nanny
Families In My Community
Jacksonville And Naples, FL
05.2014 - 01.2017
- Facilitated relationships with children and parents by developing caring and structured home environments for infants as young as 6 months-13 years old.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
Cafe Shift Manager
Food And Thought
Naples, FL
10.2014 - 12.2016
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Associate of Science - Neuroscience
Florida State College At Jacksonville
Jacksonville05.2023
Skills
- Health and Wellness Education
- Relationship and Community Building
- Critical Thinking & Complex Problem-Solving
- CPR Certified
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Superior Communication Skills
- Childcare and Household Management
Timeline
Certified Personal Trainer
Florida Extreme Fitness Center
11.2020 - 06.2022
Case Coordinator
Farah And Farah
10.2018 - 01.2021
Barista Shift Leader
Urban Grind
03.2017 - 10.2018
Cafe Shift Manager
Food And Thought
10.2014 - 12.2016
Personal Nanny
Families In My Community
05.2014 - 01.2017
Associate of Science - Neuroscience
Florida State College At Jacksonville
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