COURTNEY EDWARDS

In this position I have been assigned an area of healthcare providers to assist. The provider will submit new enrollments and it is my responsibility to ensure these have been processed, start to finish, in a timely manner. This includes verifying prescription benefits and coverage for medication, providing additional support for Prior Authorizations, evaluating patients for financial assistance programs, and referral preparation. I began my journey as a data entry specialist, assisted in customer service, and now I have taken on my current role as account manager. I have also provided training and support for newly hired employees for data entry and customer support.

I was re-hired after I had moved to the Ocala area. The job description had changed slightly, and had became more regulated based on Florida laws. This position had evolved into more of a retail-sales focused role. My main responsibility was speaking with patients face-to-face and providing consultation based off of their prescription. I would assist the patient by utilizing lab data, reporting, and test results. There were sales goals and daily expectations that had to be met. I utilized a POS system and state prescription system to log data.

I managed approximately 60-70 client accounts. Daily duties included heavy scheduling, utilizing Microsoft Office Suites (Outlook, Excel, Word, etc). I was assigned projects, which would entail reaching out to our clients and going over their company benefit packages or plans. They would send over all data and I was responsible for implementing and mapping that data into the back end of their payroll systems. I was responsible for overseeing any maintenance, troubleshooting, onboarding/implementation (rules, tables, EDI, etc) and correcting any issues within the benefits platform.

This position was very interchangeable - As a patient consultant, initially, I was trained for every position. These positions are as follows: hosting duties/front desk, consulting patients and sales, inventory management, and deliveries. After working with the company for a year, I was included in training new employees on the aforementioned positions. The main focus was to provide patients’ a comfortable and informative consultation. I had achieved this by maintaining patient confidentiality at all times and updating databases to keep log of all patient information. I utilized a POS system, inventory management system, and the state website to log data.

This office mainly handled pain and addiction management patients. I was hired for this position mainly to assist in migrating patient files, from paper files, into the newly-purchased electronic prescription program (RXNT). I was the point of contact for any issues with written, verbal, and electronic prescriptions with pharmacies or our patients. I handled the UA’s and prior authorization. I would assist office staff with other duties such as opening/closing office, checking patients in, and processing payments.

The responsibility of this role was to provide a high-touch experience and the best care to patients. I was assigned patients accounts and would have to process their prescription benefits to determine coverage. Once coverage was determined, we would then contact the patients, as well as their doctors’ offices to inform of results. I would also process prescriptions/refills to send to pharmacy after scheduling.

The main purpose of the Intake Coordinator role was to asses all incoming images. We would determine if any additional information was needed or within compliance on the imaging. I would then create patient or prescriber accounts if necessary. Often, additional research would need to be performed to confirm the legality of the documents. The company had merged and had then gained the Customer Support Representative role to my title. In this role, we may have had to contact patients or providers, collect copayment information, education on processing, and any requested updates.

Technical Support Representative for all versions of Quickbooks Online and Quickbooks Online Payroll. We would handle incoming calls from clients. I assisted with troubleshooting products and system issues. We provided support such as product knowledge, customization, reporting, reconciliation, invoicing, processing multi-state payroll, and taxes.