Eric E. Stevenson
Baltimore,OH
Summary
Creative and driven motivated strategist with 27 years of sales and business development experience skilled in customer and client relations who strives to add valueDriven Account Manager, versed in managing key accounts to drive revenue, loyalty, and retention.n. Liaises with clients to assess needs and provide actionable solutions to meet business demands. Veteran professional offering several years of sales and customer care experience. Decisive team leader and business manager with excellent attention to detail. Persuasive leader possessing articulate communication style to successfully convince customers and achieve sales goals.
Overview
30
30
years of professional experience
Work History
TERRITORY ACCOUNT MANAGER
KOORSEN FIRE & SECURITY
01.2016 - Current
- Managed the assigned sales territory in central and southwest Ohio, and exceeded sales goals by 15-20% annually, while consistently meeting account acquisition objectives since 2016.
- Achieved President’s Club growth objectives annually.
- Operate as the first point of contact for key customers, including Manufacturing, State and Federal Institutions, Universities and Hospital Systems.
- Develop and foster strong customer relationships through on-site visits and continuous communication utilizing organizations CRM system
- Oversee account management, including prospecting through client relation management (CRM) software, negotiate contracts using proprietary estimating software and deliver service level agreements (SLA) to operations
FIRE SUPPRESSION TECHNICIAN
restaurant
01.2011 - 01.2016
- Performed all semi-annual system inspections for clients as mandated by the National Fire Protection Association (NFPA)
- Ensure that all regulatory standards set by the authority having jurisdiction, such as the local Fire Marshall are in alignment with local, state and federal codes
- Provide ongoing education to clients regarding code and insurance requirements to promote safety and compliance
- Obtain and maintain Ohio State Licensure in Portable Fire Extinguishers and Pre-Engineer Suppression Systems
- Certified lift operator and completed confined space training
FRANCHISE OWNER/OPERATOR
EAST OF CHICAGO PIZZA COMPANY
01.2000 - 01.2011
- Managed all aspects of operations including finance, human resources, purchasing and inventory control as well as public relations and marketing for two restaurant locations
- Achieved Most Improved Franchise award in 2003 and numerous sales growth awards throughout tenure as franchise owner
- Served as a Franchise Representative member for the Corporate Marketing team
- Acted as a corporate trainer for both new store and new franchisee training
FIRE SUPPORT SPECIALIST
OHIO NATIONAL GUARD
01.1995 - 01.2003
- Earned rank of E-5 as a Fire Support Specialist in the 1/134 Field Artillery Headquarters Battery
- Trained served as a team support lead for squad, platoon, battery and brigade missions
- Honorably Discharged
Education
Bachelor of Science - Public Relations, Mass Communications
University of Rio Grande
Ohio06.1998
Skills
- Territory management
- Account development
- Contract negotiation
- Client relationship management
- Customer service
- Critical thinking
- Problem solving
- Time management
- Interpersonal communication
- Customer relationship management
- Account management
- Sales strategy
- CRM software
- Market analysis
- Lead generation
- Regulatory compliance
- Financial analysis
- Team leadership
- Project management
- Effective communication
Timeline
TERRITORY ACCOUNT MANAGER
KOORSEN FIRE & SECURITY
01.2016 - Current
FIRE SUPPRESSION TECHNICIAN
restaurant
01.2011 - 01.2016
FRANCHISE OWNER/OPERATOR
EAST OF CHICAGO PIZZA COMPANY
01.2000 - 01.2011
FIRE SUPPORT SPECIALIST
OHIO NATIONAL GUARD
01.1995 - 01.2003
Bachelor of Science - Public Relations, Mass Communications
University of Rio Grande
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