Courtney Epperson
MIDLAND,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
New York Life
05.2023 - 05.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Contract Work
SDX Resources
04.2022 - 11.2022
- Converted land files to a digital format
- Audited land and oil well files to create a digital record of every contract and correspondence within each file
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Prime Rock Resources
07.2018 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Conducted research for project proposals, compiling information, specifically land permits and case files, to find working interest our company wanted to buy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Retail Sales Associate
T. J. Maxx
10.2012 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Bachelor of Arts - Sociology
University of North Texas
Denton, TX12.2015
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Creative Solutions
- Notarial Acts
- Collaborative team work
- Communication
Certification
- Life and Health Insurance License - Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
- Texas Notary Public
Timeline
Insurance Agent
New York Life
05.2023 - 05.2024
Contract Work
SDX Resources
04.2022 - 11.2022
Administrative Assistant
Prime Rock Resources
07.2018 - 02.2022
Retail Sales Associate
T. J. Maxx
10.2012 - 03.2018
Bachelor of Arts - Sociology
University of North Texas
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