Courtney Fehring
Porter
Summary
To obtain a position where I can use the skills and knowledge learned with my experience to perform my job, as well as continue to learn and grow in my career.
Overview
22
22
years of professional experience
Work History
Store Manager
EZ Pawn
Humble, TX
02.2024 - Current
- Run a crew of 7-8 team members daily. Create work schedules weekly, accommodating the teams requests/needs while maintaining full coverage for the store.
- Provided customer service by assisting with transactions and inquiries. - Qualify customers and assist with their needs to determine if they are selling their items, or getting a loan. Explain Loan Contracts to customers. Assist customers with redemptions of their personal items. Assist customers with purchasing items from us or securing a layaway plan while negotiating pricing with fair discounts and profit margins. Answering multi-line phones.
- Executed collections efforts to recover past due payments from customers. - call customers to remind them of their past due payments, collect the payments over the phone or schedule a payment for a later date if possible. Explain the renewal process and terms to the customer to collect the most PSC, and process a fresh start for the customer.
- Manage Markdowns, Gold Pricing, Floor plans, Warehouse locations, Daily Paperwork Filing, 4473 Checks and Retention, Gun to Book Audits, Loan Walks, and Daily Drops.
- Responsible for working with ATF and OCCC for all government audits at my location.
- Responsible for ordering supplies and placing all work orders for maintenance inside and out for my location.
- Responsible for maintaining store's Cash Levels with daily deposits to the banks, and money withdrawals as needed.
- Opening and Closing the store daily while following all policies and procedures.
- Organize and identify problem areas/tasks that need to be corrected in the store; and follow up with these through completion before the deadlines that I have set for each task. Delegate assignments to specific employees and educate/train on how to complete it properly.
- Responsible for making sure the team meets all field budgets for the month (i.e., Sales, Sales Fees, New Loans Made $ and #, Flash Sales, EZ+ Enrollments, Pawn Service Charges, etc.) Responsible for the team's success with meeting BI Net Revenue to ensure we make bonus each month.
- Store has grown $593K in PLO since Feb 2024. Store is less than $45k away from growing a Tier Size. Store received 98% Firearms Compliance, 99% Compliance and 0.64% Shrink in 2025. Store received 94% Firearms Compliance, 100% Compliance and 0.33% Shrink in 2026. Annual Sales for July 2025-July 2026 were over $1.3 million dollars.
Store Manager
Beltway Pawn & Gun
Humble, TX
02.2021 - 02.2024
- Manage and schedule a crew of 6 employees; Coach employees to meet their monthly sales goals and numbers while including monthly goals for the store that need to be hit as a team.
- Manage and schedule a crew of 6 employees; Coach my employees to meet their monthly sales goals and numbers while including the monthly goals for the store that we need to hit as a team.
- Organize and identify problem areas/tasks that need to be corrected in the store; and follow up with these through completion before the deadlines that I have set for each task. Delegate assignments to specific employees and educate/train on how to complete it properly.
- Interview and hire new employees, Train new hires. Expand the knowledge/training of current employees to make them eligible to climb the promotion ladders.
- Organize and identify problem areas/tasks that need to be corrected in the store; and follow up with these through completion before deadlines set for each task. Delegate assignments to specific employees and educate/train on how to complete it properly.
- Perform tasks that are assigned during weekly visits from the General Manager/Owner on or before due dates. Provide daily, weekly & monthly feedback to the GM/Owner on the store’s progression, and goals for numbers and tasks.
- Assist customers with making payments; quote customers who may be trying to make a loan or sell us something; negotiating with customers who would like a take home price on items to close the sale; answer phones.
- Document tasks and responsibilities from assistant manager position.
- Took this store from a 50k a month store to 125-150k a month store in sales, 20k a month in loans to 65k-90k a month in loans, 5-6k a month in buys to 18k a month in buys. Grew our loan balance from 100k to 240k; Increased interest from 9-10k a month to 23k per month.
Assistant Manager
Beltway Pawn & Gun/ Cypresswood Pawn & Gun
Humble, TX And Spring, TX
01.2016 - 02.2021
- Hired as a Pawn Broker, and promoted to key holder within 3 months. Promoted to Assistant Manager within 5 months from hire date of 01/2016.
- Supervised a team of up to 6 employees during daily operations.
- Coach employees to meet their monthly sales goals and numbers while including the monthly goals for the store that we need to hit as a team.
- Assist customers with making payments; quote customers who may be trying to make a loan or sell us something; negotiate with customers who would like a take home price on items to close the sale; answer phones.
- Perform audits with ATF and OCCC; maintain all paperwork and gun books to be in compliance with the federal and state requirements.
- Maintain cash levels in the store; provide change orders and deposits to the general manager; order supplies for the store.
- Organize and identify problem areas/tasks that need to be corrected in the store; and follow up with these through completion before the deadlines that have been set for each task. Delegate assignments to specific employees and educate/train on how to complete it properly.
Owner
Delicious Decisions Bakery
03.2015 - 01.2016
- Prepared cakes, cupcakes, cookies, and other baked goods for sale.
- Responsible for advertising and promotions to drive business.
- Handled phone communications and messages to facilitate customer interactions. taking orders; consultation meetings/cake tastings.
- Maintained financial records, tracking expenses and orders for accurate bookkeeping.
- Led advertising and promotions to drive business.
Front End Supervisor/Store Supervisor
Babies R US
08.2009 - 09.2014
- Supervised a crew of up to 8 employees for the front end/baby registry. Supervised a crew of up to 30 employees for Store Supervisor.
- Monitored metrics for instant credits, buyer protection plans, and battery sales to ensure compliance with corporate standards.
- Completed planned tasks for front end, Gifts, and Baby Registry departments before deadlines.
- Coordinated and executed baby registry, new parent, and toddler events, enhancing customer engagement and satisfaction.
- Promoted and hosted all Baby Registry, New Parent, and Toddler Events that were scheduled through corporate.
- Completed tasks for front end, gifts, and baby registry by due dates.
- Managed cash office by balancing cash levels and maintaining corporate files and exception reports. Prepared Deposits for the Armored Car pick-ups; Ordered Change via the bank for delivery via Armored Car.
- Answered and transferred phone calls; responded to pages over the loudspeaker.
Call Center
Great Expectations
08.2006 - 08.2009
- Conducted cold calls to online leads for dating service, engaging potential clients.
- Pitched services to leads and scheduled appointments for consultations, facilitating sign-ups.
- Earned commission based on sales performance.
Key Holder/Assistant Manager
Claire’s Boutiques
06.2004 - 07.2006
- Led a team of up to 5 employees, fostering collaboration and accountability.
- Managed a crew of up to 5 employees.
- Required to meet sales goals for store; and to meet goals for add-on sales for monthly gift boxes; or promotional items.
- Stock sales floor with new merchandise; Re-work Plan-o-grams; Markdown items; Store Inventory.
- Dropped daily deposits in night box at local bank after store closing.
- Required to drop deposit in night box at the bank each night after close.
- Completed all duties, tasks, and projects assigned by upper management by the due date.
Education
Medical Assisting Program -
Keiser University
Online Graphic Design Program - undefined
Art Institute of Philadelphia
LVN Program - undefined
Los Medanos Community College
No Degree - Medical Billing & Coding
US Career Institute
Online Campus01-2027
Skills
- Organizational skills
- Thorough attention to detail
- Following a task through to meet deadlines
- Multi-tasking
- Customer service/relations
- Problem-solving
- Inventory management
- Acclimated to quick changing fast paced environment
COMMUNITY OR VOLUNTEER ACTIVITIES
Trained and Acquired CERT Certification 2007-2009 after passing exam and physical test.
Timeline
Store Manager
EZ Pawn
02.2024 - Current
Store Manager
Beltway Pawn & Gun
02.2021 - 02.2024
Assistant Manager
Beltway Pawn & Gun/ Cypresswood Pawn & Gun
01.2016 - 02.2021
Owner
Delicious Decisions Bakery
03.2015 - 01.2016
Front End Supervisor/Store Supervisor
Babies R US
08.2009 - 09.2014
Call Center
Great Expectations
08.2006 - 08.2009
Key Holder/Assistant Manager
Claire’s Boutiques
06.2004 - 07.2006
LVN Program - undefined
Los Medanos Community College
Online Graphic Design Program - undefined
Art Institute of Philadelphia
Medical Assisting Program -
Keiser University
No Degree - Medical Billing & Coding
US Career Institute