Courtney Flournoy
Tulsa,OK
Summary
Dynamic professional with a strong work ethic and proven multitasking abilities, having processed payroll for over 300 employees at Andolini’s LLC. Recognized for enhancing tenant satisfaction at Eureka Zen through effective communication and problem-solving. Committed to regulatory compliance and fostering positive guest interactions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
The Wild Fork
Tulsa, OK
04.2025 - 11.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders and handled cash transactions efficiently at point of sale.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled customer inquiries and resolved issues promptly, enhancing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Property Management Assistant
Eureka Zen
Eureka Springs, AR
10.2021 - 03.2025
- Assisted in tenant communication, addressing inquiries and concerns effectively.
- Organized property showings and facilitated tenant move-ins/move-outs smoothly.
- Conducted routine property inspections, identifying maintenance needs proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
Payroll Administrator
Andolini’s LLC
Tulsa
05.2016 - 02.2020
- Processed payroll for over 300 employees, ensuring accuracy and compliance with regulatory requirements.
- Implemented automated payroll systems, enhancing efficiency and reducing processing time by 30%.
- Conducted audits of payroll data to identify discrepancies and ensure timely corrections.
- Liaised with HR to resolve employee inquiries regarding payroll issues and benefits administration.
- Managed year-end reporting processes, including W-2 preparation and distribution to employees.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
Education
High School Diploma - Basic
Urbandale High School
Urbandale, IA05.2001
Skills
Strong work ethic
Team collaboration
Performance improvement
Task prioritization
Regulatory compliance
Multitasking and organization
Positive and professional
Positive guest interactions
Team player
Reliable and responsible
Adaptable and flexible
Reliability
Team leadership
Problem-solving
Timeline
Server
The Wild Fork
04.2025 - 11.2025
Property Management Assistant
Eureka Zen
10.2021 - 03.2025
Payroll Administrator
Andolini’s LLC
05.2016 - 02.2020
High School Diploma - Basic
Urbandale High School