Courtney Forman
Williamsburg,Iowa
Summary
With my extensive experience in medical records, proficiency in medical terminology, anatomy and physiology I'm seeking to leverage my skills and knowledge as a Medical Coding Representative. In my current role in outside records management I collaborate with external facilities, healthcare professionals, and administrative staff at Iowa Health Care. I have exceptional multitasking skills, a keen eye for detail and ensure HIPAA compliance. By fostering a strong sense of teamwork, I consistently achieve excellent results in my role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk III-Outside Records Management
Iowa Health Care
11.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into EPIC media manager and referral database with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Clerk III-CCC
Iowa Health Care
07.2018 - 11.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Analysis of surgical services
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Reviewed files, records and other documents to obtain information to respond to record requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Clerk III-DHC
Iowa Health Care
02.2017 - 07.2018
- Improved patient satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Scheduled patients in clinic for procedures and future appointments.
- Checked patients in at front desk and notified patient services when needed to assist patients throughout the hospital.
- Worked thru workqueues to call and schedule patient appointments.
- Collaborated with other departments (radiology, lab, clinics, etc) to schedule patient appointments that required add on services.
Education
High School Diploma -
Highland Highschool
RiversideSkills
- Medical Terminology
- Anatomy and Physiology Knowledge
- HIPAA Compliance
- Microsoft Office
- Teamwork and Collaboration
- Organized
- Verbal and written communication
- Multitasking
- Detail Oriented
- Problem-Solving
- Flexible and Adaptable
- Information Processing
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC). (Expected June 2025)
Timeline
Clerk III-Outside Records Management
Iowa Health Care
11.2021 - Current
Clerk III-CCC
Iowa Health Care
07.2018 - 11.2021
Clerk III-DHC
Iowa Health Care
02.2017 - 07.2018
High School Diploma -
Highland Highschool
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