Courtney Frawley
Manhattan,IL
Summary
Proven leader with a track record of enhancing guest experiences at The Cove Waterfront and Tikibar. Excelled in reservation coordination and demonstrated exceptional communication, ensuring seamless operations. Cultivated long-term relationships through reliability and empathy, significantly boosting repeat business. Skilled in time management and guest service, adept at prioritizing customer satisfaction and operational efficiency.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
3
3
years of professional experience
Work History
Head Hostess
The Cove Waterfront and Tikibar
Deerfield Beach, FL
05.2024 - 09.2024
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Family Babysitter
Mallory Pawlak
New Lenox, IL
04.2023 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Led indoor and outdoor activities to entertain and occupy children.
- Prepared healthy, age-appropriate snacks and meals.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
Shift Leader
Smoothie King
New Lenox, IL
11.2022 - 06.2023
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Phones
Barraco's Pizza
Orland Park, IL
12.2021 - 05.2022
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Education
Cosmetology -
Boca Beauty Academy
Boca Raton, FL08.2024
GED -
Lincoln Way West High School
New Lenox, IL05.2023
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Strong Work Ethic
- Reliability
- Patience and Empathy
- Time Management
Timeline
Head Hostess
The Cove Waterfront and Tikibar
05.2024 - 09.2024
Family Babysitter
Mallory Pawlak
04.2023 - 09.2023
Shift Leader
Smoothie King
11.2022 - 06.2023
Phones
Barraco's Pizza
12.2021 - 05.2022
Cosmetology -
Boca Beauty Academy
GED -
Lincoln Way West High School