Courtney Gaines
St Louis,MO
Summary
Customer service and assistant property management professional supporting residents, leasing activity, rent collection, and daily property operations. Handles applications, lease paperwork, delinquency follow-up, work orders, and move-in/move-out tasks while keeping records accurate and communication clear. Known for calm conflict resolution and dependable coordination with maintenance and vendors.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
The President and Park Royal
St. Louis, MO
08.2020 - Current
- Answered leasing inquiries, resident concerns, complaints, and service requests.
- Completed rental applications and lease documents while keeping resident records accurate.
- Coordinated resident move-ins and conducted move-out inspections to ensure seamless transitions.
- Collected monthly rent and processed resident payments to maintain prompt cash flow.
- Monitored delinquent accounts and followed up on past-due balances.
- Reviewed resident complaints and resolved conflicts to enhance resident satisfaction and community harmony.
- Worked with maintenance staff to manage resident work orders and property needs.
- Scheduled repairs with outside vendors and shared repair details with residents.
- Recorded, prioritized, and tracked work orders to support timely completion.
- Completed common area walks to identify property concerns and support community standards.
- Supported life-safety procedures, emergency response steps, and building compliance checks.
- Balanced resident service, administrative duties, collections, maintenance coordination, and daily property operations.
Leasing Consultant
Georgetown Apartments
St. Louis, MO
03.2020 - 08.2020
- Led apartment tours and showcased model homes to prospective residents.
- Guided prospective and current residents through the leasing process to ensure smooth transitions.
- Responded to leasing leads and inquiries promptly to enhance customer engagement.
- Completed rental applications and prepared lease paperwork.
- Addressed residents' ongoing needs and daily leasing tasks to foster satisfaction and retention.
Manager/Bartender/Server
Café Piazza
St. Louis, MO
09.2018 - 03.2020
- Coordinate staff scheduling to support daily operations.
- Managed payroll administration, ensuring accurate pay records for staff.
- Guided employee onboarding and training processes, facilitating smoother transitions for new hires.
- Lead weekly inventory audits and monitored stock levels.
- Ensured menu accuracy by regularly reviewing and revising item descriptions. and item changes.
- Oversaw social media and marketing activities to enhance brand visibility.
- Organized and facilitated events to enhance customer engagement and satisfaction. from planning through execution.
- Partnered with owner to create special menu items for promotional events. on special menu offerings.
Merchandiser
Masterpiece Flower
St. Louis, MO
03.2016 - 09.2019
- Reorganized merchandise tables and rotated stock to enhance product visibility and sales.
- Created special deal tables for store displays to attract customer attention and drive purchases.
- Managed incoming shipments at Home Depot.
- Maintained flower vibrancy through regular watering to ensure quality presentation for customers.
- Responded to customer questions.
Education
High School Diploma -
South Hunterdon Regional High School
Lambertville, NJ01-2005
Skills
- Property management expertise
- Lease administration skills
- Yardi software experience
- Work order management
- Maintenance scheduling
- Vendor management
- Delinquency monitoring
- Complaint handling
- Dispute resolution
- Move logistics
- Resident engagement
- Client service excellence
- Compliance assistance
- Time management
- Online services management
Timeline
Assistant Property Manager
The President and Park Royal
08.2020 - Current
Leasing Consultant
Georgetown Apartments
03.2020 - 08.2020
Manager/Bartender/Server
Café Piazza
09.2018 - 03.2020
Merchandiser
Masterpiece Flower
03.2016 - 09.2019
High School Diploma -
South Hunterdon Regional High School