Courtney Gallagher
Hooksett
Summary
I took a career change in May of 2022 to work as a insurance producer for State Farm. I received my Property and Casualty license on July of 2022 and quickly got into a sales position. In August of 2023 our office needed assistance with Office Management and because of my background as a General Manager strong knowledge with resolving customer issues and running a staff, I took on that postilion as well. I am currently studying and scheduling for a Life and Health producer license.
Overview
8
8
years of professional experience
Work History
Office Manager/Insurance Sales Producer
State Farm
05.2022 - 12.2025
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Maintained organized filing systems for documents and records management.
- Provided front desk support, addressing inquiries and directing visitors effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed strong relationships with repeat customers, fostering loyalty and increased sales opportunities.
- Providing clients with personalized insurance recommendations based on their needs and budge, and presenting them with various policy options.
- Assisting clients in selecting the most suitable insurance policies, explaining coverage details, terms, and conditions and ensuring the clients understand the policy limitations and exclusions.
- Managing policy renewals, modifications, and cancellations, ensuring the clients have continuous coverage and addressing any policy-related inquiries and concerns.
- Assisting clients in the claims process by gathering necessary information, documenting losses, and submitting claims to insurance providers, while providing support and guidance to clients throughout the claims settlement process.
- Proactively identifying opportunities to cross-sell and upsell insurance products, expanding the client base, and achieving sales targets.
General Manager
The Common Man Restaurant
08.2017 - 05.2022
- Led daily operations, ensuring high standards in food quality and customer service.
- Developed strategic plans to enhance profitability and operational efficiency across multiple locations.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Hire, train, schedule, and motivate staff. Supervise both front-of-house and back-of-house operations to ensure smooth functioning.
- Create and manage budgets, track income and expenses, control costs, and develop strategies to increase revenue and profitability.
- Ensure high standards of customer satisfaction within my staff. Resolve complaints and analyze customer feedback to improve service.
- Monitor monthly inventory levels, order supplies within all departments. Manage food and beverage costs while ensuring food quality and safety standards.
- Ensure the restaurants complies with all health, safety and sanitation regulations.
Education
High School Diploma -
Merrimack High School
Merrimack, NHSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Relationship building
- Mail handling
Timeline
Office Manager/Insurance Sales Producer
State Farm
05.2022 - 12.2025
General Manager
The Common Man Restaurant
08.2017 - 05.2022
High School Diploma -
Merrimack High School