Courtney Gamble
Chandler,AZ
Summary
Dynamic professional with a proven track record at Victoria's Secret & Co, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional organization, detail orientation, and teamwork. Notably improved student engagement and academic success at Park University, demonstrating outstanding problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Sales Associate
Victoria's Secret & Co
11.2014 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Student Success Coach
Park University
02.2023 - 09.2024
- Monitored student progress to drive successful academic outcomes like graduating on time and on budget
- Helped students from admission through matriculation in their degree plan course mapping
- Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
Customer Experience Manager
Victoria's Secret & Co
01.2022 - 02.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Student Activities Coordinator
Hardin-Simmons University
07.2017 - 07.2019
- Enhanced student engagement by organizing interactive activities and events on campus.
- Advised student government on best practices for event planning, budgeting, and member recruitment efforts.
- Coordinated large-scale events such as orientation week, homecoming, and graduation ceremonies with attention to detail and seamless execution.
- Managed budgets for multiple clubs and organizations, optimizing resources for maximum impact on student experience.
Education
Master of Education - Recreation Management
Hardin-Simmons University
Abilene, TX12-2017
Bachelor of Arts - Ministry
Azusa Pacific University
Azusa05-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Organization and Detail Oriented
- Communication
Timeline
Student Success Coach
Park University
02.2023 - 09.2024
Customer Experience Manager
Victoria's Secret & Co
01.2022 - 02.2023
Student Activities Coordinator
Hardin-Simmons University
07.2017 - 07.2019
Sales Associate
Victoria's Secret & Co
11.2014 - Current
Master of Education - Recreation Management
Hardin-Simmons University
Bachelor of Arts - Ministry
Azusa Pacific University
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