Courtney Garcia-Pompa
San Antonio
Summary
Results-driven professional with expertise in customer service and operations management. Proven ability to enhance customer satisfaction and optimize financial processes, contributing significantly to business growth.
Overview
10
10
years of professional experience
Work History
Shop Owner
Vintage Rodeo Boutique
08.2021 - 03.2026
- Developed marketing strategies to increase brand visibility and attract target customers.
- Oversaw staff training programs to improve team performance and service quality.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Implemented cost-effective measures that reduced overhead expenses while maintaining product quality.
- Cultivated relationships with vendors to negotiate favorable terms and ensure timely deliveries.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
Assistant Manager/Lead Bartender
Remedy Hall
03.2025 - 04.2026
- Developed and implemented inventory management systems to optimize stock levels and minimize waste.
- Collaborated with senior management to establish strategic goals and performance metrics for the team.
- Analyzed sales data to identify trends, driving targeted promotions that increased customer retention.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Botas Dos Potrillios
08.2020 - 07.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained product displays, ensuring visual appeal and organization.
- Processed transactions accurately, contributing to smooth checkout operations.
- Trained new staff on sales techniques and customer service standards.
- Analyzed sales trends to identify opportunities for promotional strategies.
- Implemented inventory management practices, reducing stock discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Support Specialist
LA Fitness
08.2019 - 07.2021
- Resolved customer inquiries through effective communication and conflict resolution techniques.
- Streamlined support processes, enhancing response times and improving customer satisfaction ratings.
- Trained and mentored junior team members on best practices for customer interactions.
- Collaborated with cross-functional teams to address client feedback and implement service improvements.
- Developed training materials for new hires, fostering a consistent onboarding experience.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Child Care Attendant
LA Fitness
08.2019 - 07.2021
- Supervised children's activities, ensuring safety and engagement in a dynamic environment.
- Developed and implemented age-appropriate educational programs to enhance children's learning experiences.
- Collaborated with parents to address children's needs and provide regular feedback on development.
- Trained new staff on childcare protocols, promoting consistency in care and operational efficiency.
- Monitored and maintained cleanliness of play areas, ensuring a safe environment for all children.
- Maintained accurate records of attendance, meal times, medical information, and incident reports as required by state regulations.
Head Waiter/Cashier
Taquitos West Ave Y Panaderia
03.2017 - 03.2019
- Supervised team of waitstaff to ensure high-quality service and customer satisfaction.
- Trained new staff on menu items, service protocols, and best practices for efficiency.
- Coordinated dining room layout and table assignments to optimize guest flow and seating capacity.
- Managed inventory of supplies, ensuring timely replenishment and minimal waste in operations.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
IT Support Specialist
AT&T
11.2015 - 07.2017
- Provided technical support for software and hardware issues, enhancing user experience and satisfaction.
- Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for end-users.
- Executed routine maintenance on IT systems, contributing to improved operational efficiency and reliability.
- Documented IT support processes and solutions, aiding knowledge sharing among team members.
- Trained new staff on IT tools and support protocols, fostering a knowledgeable workforce.
- Managed high levels of call flow and responded to technical support needs.
Education
No Degree - Bachelor of Science
Arlington Baptist University
Arlington, TNHigh School Diploma -
Thomas Jefferson
San Antonio, TX06.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Operations management
- Retail operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Lead Bartender
Remedy Hall
03.2025 - 04.2026
Shop Owner
Vintage Rodeo Boutique
08.2021 - 03.2026
Sales Associate
Botas Dos Potrillios
08.2020 - 07.2021
Customer Support Specialist
LA Fitness
08.2019 - 07.2021
Child Care Attendant
LA Fitness
08.2019 - 07.2021
Head Waiter/Cashier
Taquitos West Ave Y Panaderia
03.2017 - 03.2019
IT Support Specialist
AT&T
11.2015 - 07.2017
No Degree - Bachelor of Science
Arlington Baptist University
High School Diploma -
Thomas Jefferson