Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Gilbert

Claremore,OK

Summary

Driven Pharmacy Technician with 8 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
Bixby, Oklahoma
07.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current medication.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Counted, measured, and compounded medications following standard procedures.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume Retail pharmacy environment
  • Managed opening and closing duties for pharmacy

Pharmacy Technician

Walgreens
Bixby, Oklahoma
02.2014 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance 100%
  • Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction

Teacher

Discovery Learning Center
Broken Arrow, United States
09.2017 - 01.2021
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Delivered group teaching in classroom setting and implemented individual student support.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
  • Communicated regularly with parents about daily activities and behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Developed age-appropriate activities and programs for children 3 to 4 years old.
  • Promoted sensory development by providing access to different textures.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Customer Service/Beauty Advisor

Walgreens
Bixby, OK
02.2012 - 01.2014
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer requests for products, services and company information.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Recommended specific hair and beauty products to meet individual customer needs

Education

High School Diploma -

Bixby High School
Bixby, OK
05.2014

Skills

  • Prescription Refill Fulfillment
  • Organization and Prioritization
  • Prescription Order Verification
  • Answering and Routing Calls
  • Dispensing Medications
  • Patient Profile Setup
  • Supervising Technicians
  • Health Insurance Plan Knowledge
  • Technician Assistance
  • Insurance Claim Processing Software

Accomplishments

  • Trained 6 new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Processed and filled over 530 prescriptions per day.
  • Became a Pharmacy Technician right after graduating college.
  • Graduated high school on time even though I was a teen mom.

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Senior Pharmacy Technician

Walgreens
07.2021 - Current

Teacher

Discovery Learning Center
09.2017 - 01.2021

Pharmacy Technician

Walgreens
02.2014 - Current

Customer Service/Beauty Advisor

Walgreens
02.2012 - 01.2014

High School Diploma -

Bixby High School

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Courtney Gilbert