Maureen Doyle
Certified Senior Pharmacy Technician
Tomball,TX
Summary
Customer-oriented Pharmacy Technician bringing Number years of experience and strong background in Type pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Senior Pharmacy Technician
Walgreen's Pharmacy
Magnolia , Texas
05.2007 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Managed opening and closing duties for pharmacy, such as Action and Action.
Education
Cy-Fair High School
Cypress, TX06.1988
Skills
- Prescription Filling and Labeling
- Answering and Routing Calls
- Medication Documentation
- Cash Register Operation
- Prescription Refill Fulfillment
- Dispensing Medications
- Patient Profile Setup
- Organization and Prioritization
- Prescriptions Management
- Patient Contact
- Health Insurance Plan Knowledge
- Supervising Technicians
- Proper Labeling Procedures
- Drug Inventory Control
- Complex Problem-Solving
- Drug Storage Procedures
- HIPAA Regulations
- Technician Assistance
- Patient Information Collection
- High-Volume Environments
- Pharmacist Assistance
- Active Listening
- Workplace Safety
- Information Documentation
- Error Verification
- Understanding of Insurance Details
- Disposable Syringes
- Information Updates
- Customer Information Databases
- Critical Thinking
- Prioritizing Workflows
- Prescription Preparation
- Reconciling Paperwork
- Keeping Records
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Immunizer
Timeline
Senior Pharmacy Technician
Walgreen's Pharmacy
05.2007 - Current
Cy-Fair High School
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